Front Desk and Client Intake Specialist

4 days ago

Downtown Core, Singapore Incontact Counselling & Training Pte Ltd Full time

**Responsibilities**
- Client Intake
- Greet and welcome clients in a friendly and professional manner.
- Conduct initial client screenings and gather necessary information for intake processes.
- Schedule and coordinate appointments based on therapist availability.
- Maintain accurate and confidential client records.
- Coordinate half day intake phone over Saturday from home.

**Invoicing**
- Generate and issue invoices for counselling sessions and related services.
- Ensure timely and accurate billing for clients.
- Coordinate with companies Incontact has worked with on invoices and payments.
- Monitor and follow up on outstanding client balances.
- Make sure all payments are up to date and all payments are made.
- Update accounts ensure all payments are consolidated

**Administrative Support**
- Assist Directors with administrative tasks as needed.
- Coordinate with external companies for collaboration and partnerships.
- Handle general office duties such as filing, copying, and maintaining office supplies.

**Requirements**:
**Education and Experience**
- High school diploma or equivalent; additional education in business administration or a related field is a plus.
- Proven experience in a front desk or administrative role, preferably in a healthcare or counselling setting.

**Skills**
- Exceptional interpersonal and communication skills.
- Strong organisational abilities with attention to detail.
- Proficient in using office software (e.g., Microsoft Office Suite).
- Ability to handle sensitive and confidential information with discretion.
- Basic knowledge of billing procedures and bank processes.

**Attitude**
- Friendly and approachable demeanour.
- Ability to remain calm under pressure.
- Commitment to maintaining a positive and supportive atmosphere for clients and colleagues.
- Willingness to grow and create a sense of belongingness with the Organization's goals.

**How to Apply**

**Job Types**: Full-time, Permanent

Pay: $2,200.00 - $2,800.00 per month

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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