Tenant Relations Specialist

1 week ago


Singapore Persolkelly Singapore Full time

Perform engagements, communication and contributing to a vibrant community and eventually, ensure tenant retention
- Facilitate key actions involving tenants, e.g. meetings with tenants regarding experiences during their tenure at our buildings
- Execute agreed standards of customer service, e.g. onboarding, prospecting and service feedback processes
- Perform engagements, communication and contributing to a vibrant community and eventually, ensure tenant retention
- Facilitate key actions involving tenants, e.g. meetings with tenants regarding experiences during their tenure at our buildings
- Execute agreed standards of customer service, e.g. onboarding, prospecting and service feedback processes
- Monitor and respond to feedback and customer queries in a timely manner
- Manage service recovery when tenants have been inconvenienced
- Facilitate and participate in activities to inspire and build community
- Provide lobby presence during peak hours to greet and assist tenants and visitors
- Lead visits to property and shared spaces within the building
- Remain well-groomed as the "face" of the building
- Any other related duties

**Requirements**:

- Minimum diploma in any discipline with at least 5 years working experience relating to customer service/ concierge
- Prior working experience in airlines or hospitality industry is preferred
- Excellent communication and interpersonal skills with high level of empathy for others
- Energetic, confident, cheerful and maintain professionalism throughout

Job Code: LUIM

EA Reg No: R1655316 (Mah Jun Weng, Luis)

EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

547516



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