Tenant Relations Specialist

2 weeks ago

Singapore CAPITALAND COMMERCIAL MANAGEMENT PTE. LTD. Full time

You will be part of the Commercial Operations and reporting to the Centre Manager.
- Customer Experience _
- Facilitate key actions involving tenants, e.g. meetings with tenants’ C-suites and/or representatives regarding experiences during their tenure at our buildings as assigned
- Execute agreed standards of customer service, e.g. onboarding, prospecting and service feedback processes
- Monitor and respond to feedback and customer queries in a timely manner
- Manage service recovery when tenants have been inconvenienced, e.g. lift breakdown
- Be familiar with the community of the buildings as assigned
- Provide lobby presence during peak hours to greet and assist tenants and visitors
- Update information about buildings as well as nearby amenities for introduction (refer to onboarding process) and to help first time visitors
- Lead visits to property and shared spaces within the buildings as assigned
- Introduce buildings as assigned as well as CapitaLand's differentiated and shared spaces
- Remain well-groomed as the "face" of the building
- Any other related duties
- Community Management _
- You will be part of a team to perform engagements, communication and contributing to a vibrant community and eventually, ensure tenant retention within the CapitaLand office portfolio
- Facilitate and participate in activities to inspire and build community
- Build relationships with tenants, prospects and industry professionals to facilitate programming efforts

**Job Requirement**:

- Minimum Diploma in any discipline with at least 5 years working experience relating to customer service/concierge
- Prior working experience in airlines or hospitality industry preferred
- Excellent interpersonal skills with high level of empathy for others
- Able to articulate and communicate clearly both verbally and written
- Event management and project coordination skills preferred
- Confident, cheerful and energetic disposition while maintaining professionalism
- Able to multi-task with a strong sense of responsibility to see through all task

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

  • Tenant Relations Specialist

    2 weeks ago

    Singapore Persolkelly Singapore Full time

    Perform engagements, communication and contributing to a vibrant community and eventually, ensure tenant retention - Facilitate key actions involving tenants, e.g. meetings with tenants regarding experiences during their tenure at our buildings - Execute agreed standards of customer service, e.g. onboarding, prospecting and service feedback processes -...

  • Tenant Relations Specialist

    2 weeks ago

    Singapore CAPITALAND COMMERCIAL MANAGEMENT PTE. LTD. Full time

    You will be part of the Commercial Operations and reporting to the Centre Manager.- Customer Experience _- Facilitate key actions involving tenants, e.g. meetings with tenants' C-suites and/or representatives regarding experiences during their tenure at our buildings as assigned- Execute agreed standards of customer service, e.g. onboarding, prospecting and...

  • Leasing & Tenant Relations Executive

    2 weeks ago

    Singapore RECRUIT HAUS PTE. LTD. Full time

    The Leasing Specialist manages and support all aspects of vendor leasing operations across campus F&B and retail tenants. He/She Plan and coordinate the operations for external adhoc leasing bookings and maintain relationships with existing tenants and clients. **Responsibilities**: - Tenant Management: Serve as the primary point of contact for day-to-day...

  • Tenant Acquisition Specialists

    7 days ago

    Singapore Kopitiam Investment Pte Ltd Full time

    COMPANY DESCRIPTION NTUC Enterprise is the holding entity and single largest shareholder of the NTUC Social Enterprises. NTUC Enterprise aims to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food and...

  • Senior Executive, Tenant Relations

    1 week ago

    Singapore SINGLAND MANAGEMENT SERVICES PTE. LTD. Full time

    **Job Description 1.Tenant Onboarding/Offboarding - Assist the Leasing Team in preparing the vacant units for viewing with prospective tenants and ensure that the whole experience of the viewing session is seamless - Monitor and coordinate with the Operations Team to ensure timely handover of vacant units to Tenants 2. Tenant Communication and Feedback...

  • Tenant Acquisition Specialist

    2 weeks ago

    Singapore beBee Careers Full time

    Job OverviewWe are seeking a driven and resilient individual to join our leasing team as a Tenant Acquisition Specialist. This role is ideal for someone with a passion for real estate, marketing, or business who is eager to develop their skills in a fast-paced environment.In this position, you will be responsible for identifying new business opportunities,...

  • Tenant Relations Coordinator

    2 weeks ago

    Singapore beBee Careers Full time

    Job Title: Tenant Experience ManagerThe role of a Community Operations Executive is pivotal in ensuring the success of our properties by overseeing a group of Figment properties.Foster an exceptional member experience through outstanding operational support, engagement initiatives, and facilities oversight.Serve as the primary point of contact for assigned...

  • Senior Tenant Relation Executive

    1 week ago

    Singapore JLL Full time

    JLL supports the Whole You, personally and professionally. TITLE Senior Tenant Relation Executive POSITION OBJECTIVES Ensure tenant satisfaction, improve tenant retention, and promote a harmonious and productive environment for all occupants. DUTIES & RESPONSIBILITIES Administration To prepare weekly/monthly meeting documents and minutes. To organize...

  • Senior/ Executive, Leasing

    3 days ago

    Singapore Gough Recruitment Full time

    Great company benefits for you and your family - Well known and rep company, will be good opportunity to grow your career - Good team environment, caring and friendly You will be part of the tenant relations team and responsible for building strong tenant relationships. By engaging tenants on regular performance discussions, you gain deep understanding of...

  • Tenant Manager

    2 days ago

    Singapore AUTHENTIC HR RECRUITMENT LLP Full time

    **Job Description & Requirements**: We are a growing Co-living operator in Singapore and require talent to assist Tenant Management specialists. This is a full-time role and the working hours are on Mon to Fri 9 am to 6 pm, Sat 9 am to 1 pm. **Responsibilities - Provides excellent customer service and ensures high customer satisfaction - Plays an integral...