
Enterprise Technical Support
19 hours ago
Job ID:
**1652**
**Job Type**:
**Full Time**
Job Classification:
**Non Executive**
Department:
**Customer Service**
Function:
**Customer Service**
**Location**:
**Jurong, Singapore**
Years of Experience:
**2**
Job Responsibilities/Requirements:
**Responsibilities**:
- Provide 24 X 7 technical assistance via phone,
- Troubleshoot CPE issues, Mobile Broadband, Web/Mail Hosting/setup, co-location and other ISP related products and services
- Coordinate with other departments and handle internal escalations
- Attend to faults and escalate if necessary. Common faults are outages, server failure, router, switch etc.
- Manage monitoring systems (eg. bandwidth monitoring, link monitoring, DDOS notification etc)
- Provide after-hours technical assistance to Data Centre (eg. handle customer visits, reboot server, DDOS issues, etc)
- Coordinate with other departments for basic troubleshooting support
- Ensuring alert for major project is being follow up closely and ensure that relevant department is being updated of the progress
- Ability to adapt quickly to ever changing priorities and handle multiple tasks simultaneously
**Job Requirements**:
- Degree/Diploma or equivalent with NOC experience
- Minimum 2 years of experience in a support/service environment with a keen interest in Internet Technology
- Preferably with CCNA certification or other network certifications
- Customer oriented, motivated and driven to explore new ways of doing things
- Team worker with good interpersonal, communication and writing skills
- Able to work within constraints and meet service levels
- Willing to accept new challenges and responsibilities
- Highly motivated with initiative
- Willing to work on rotating shift, inclusive of weekends and public holidays
- Customer focused attitude with ability to explain technical information to non-technical people with compassion
- Outstanding communication skills in English, both written and verbal
LI-NS1
-
Senior Technical Support Representative
2 weeks ago
Jurong East, Singapore Symbio Full timeCompany Description Symbio (ASX: SYM) is a software company changing the way the world communicates. Headquartered in Sydney, Symbio powers billions of calls and messages each year, owns networks in 3 countries and employs over 450 staff worldwide. **Job Description**: We are looking for a **Senior** **Technical Support Representative** to join the UCaaS...
-
Enterprise Architect
3 days ago
Jurong, Singapore M1 Limited Full timeJob ID: **DO-PlatformE-Gov-1** **Job Type**: **Full Time** Job Classification: **Senior / Manager** Department: **Digital Office** Function: **Software Engineering** **Location**: **Jurong, Singapore** Years of Experience: **10** Job Responsibilities/Requirements: **About M1** M1 is Singapore’s most vibrant and dynamic communications company,...
-
Project Manager
1 week ago
Jurong, Singapore GECO Asia Full timeWe are seeking an experienced Project Manager with a background in enterprise infrastructure projects across multiple domains such as servers, storage, VMware, and other related technologies. In this role, you will be responsible for leading and managing infrastructure projects from start to finish, ensuring they are delivered on-time, within budget, and...
-
Technical Lead, Cloud
7 days ago
Jurong East, Singapore Oaktree Consulting Full timeThe client is a well-known leader (manufacturing industry / Oil & Gas / Chemicals Gas) with a presence around the globe in more than 10 locations. **Be responsible for design, deployment, and management of our SEA+I Hybrid Infrastructure Services, which includes both regional cloud and local on-premises environments.** **You will be the technology leader...
-
Adobe Experience Manager
3 days ago
Jurong, Singapore M1 Limited Full timeJob ID: **DO-SWENG-A&W-AEMTL** - Job Type: **Full Time** - Job Classification: **Assistant / Manager** - Department: **Digital Office** - Function: **Information Systems** - Location: **Jurong, Singapore** - Years of Experience: **5** Job Responsibilities/Requirements: **About M1**: M1, a subsidiary of Keppel Corporation, is Singapore’s first digital...
-
Infrastructure Support Executive
2 weeks ago
Jurong East, Singapore NIVABIZ PTE. LTD. Full time**Senior / Infrastructure Support Executive - Lead** Roles & Responsibilities **Job Highlights & Staff Benefits** - Subsidiary of a Company listed on SGX-ST with a stable revenue stream and growth potential - Annual performance bonus - Annual increment - Team bonding activities and birthday vouchers - Leave, Medical and Dental benefits - Education...
-
IT Project Manager
19 hours ago
Jurong, Singapore GECO Asia Full time**Key Responsibilities**: - Lead the implementation and tracking of IT systems project to support the digital transformation of the company - Manage project teams and vendors to ensure project objectives are achieved on time, within budget, and to the required quality standards - Develop detailed project plans, including timelines, budgets, and resource...
-
Assistant Manager
1 week ago
Jurong, Singapore GECO Asia Full timeWe are looking for highly motivated individual to join us in supporting the agile building and delivering of robust blueprint software solutions within the Omni-channel product development area by analyzing, translating, filtering and prioritizing demands originating from the respective user communities, business units, and ensuring delivery of demands in...
-
Linux L1
1 week ago
Jurong, Singapore GECO Asia Full time**Job Roles and Requirements**: - Perform basic system administration tasks such as user management, software installations, and backups - Document technical procedures and solutions for future reference - Escalate complex issues to L2 or L3 support as needed - Collaborate with other teams and departments to resolve cross-functional issues - Provide...
-
Technical Sales Engineer
2 weeks ago
Jurong East, Singapore Fluoca Scientific Pte. Ltd. Full timeThe Sales Engineer will be responsible for providing technical support of our microscope or peripheral imaging products to dealers or end users, developing and maintaining sales strategies, and facilitating communication between the technical and sales teams. Daily tasks include addressing customer inquiries, preparing and delivering technical presentations,...