
IT Helpdesk Coordinator
1 week ago
Help customers with technical issues
- Document troubleshooting and problem resolution steps
- Solve routine issues and escalate complex issues based on priority
- Log all inquiries, incidents and requests from users into the ticketing system
- Provide excellent customer services to ensure total customer satisfaction
- Efficient time management, able to prioritize, able to work independently
**Requirements**:
- Diploma/Degree in IT related studies
- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
- Strong command in English (both written and oral)
- Prior experience in IT helpdesk is an advantage
- Committed, responsive and dynamic working attitude
Other Information
- 5.5 days’ work week: Mondays to Thursdays (10.00am - 7.00pm); Fridays (11.00am - 7.00pm) & Saturdays (8.00am - 1.00pm)
- Walking distance from Ubi / Tai Seng MRT station
**Job Types**: Full-time, Permanent
**Salary**: $2,500.00 - $2,800.00 per month
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Performance bonus
- Yearly bonus
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