
Senior Customer Solutions Manager, Apac
3 days ago
Would you like to join an innovative team driven by a bold vision - _unleashing tools to accelerate breakthroughs in human health?_
It is an extraordinary time for Standard BioTools. Our technology is empowering customers to improve life through comprehensive health insight. We invite you to join a leading provider of indispensable life sciences tools that is accelerating global research on multiple frontiers of human health.
At Standard BioTools, we are building a positive culture where our people can do the best work of their careers, informed, and influenced by our core behaviors:
- Keep customers front and center in all of our work
- Be accountable and deliver on commitments
- Drive continuous improvement
- Be collaborative and work as one team: fostering communications in a learning, coaching, and helpful environment
This position will be responsible for four direct reports, and will report directly to the Vice President & Commercial General Manager, APAC
ESSENTIAL DUTIES
- Support and train external clients in utilising the SomaLogic core technologies.
- Perform light activities related to equipment installation and inspection in a laboratory setting.
- Deliver technology presentations to potential clients.
- Develop strong relationships with customers.
- Troubleshoot protocols being run in client labs.
- Leverage customer feedback to shape future product development.
- Support our commercial team and our customers with technical knowledgebase and problem solving.
- Represent the business at conferences and trade shows.
- Train sales team members on messaging, as appropriate.
- Respond to and document technical inquiries in SomaLogic’s Salesforce system.
- Additional responsibilities as directed by the Vice President & Commercial General Manager, APAC.
CANDIDATE SPECIFICATION:
- Bachelor’s degree in the life sciences or related field required, with an advanced degree being preferred.
- 10 years laboratory experience required, with molecular biology or biochemistry experience with nucleic acid or protein research techniques desired.
- Experience in pharmaceutical or biotech industries preferred.
- Experience leading a team, as well as experience training others desired.
- Strong communication skills, as well as excellent presentation skills.
- Familiarity with data processing and analysis tools and techniques, with excellent troubleshooting skills.
- Ability to adapt to change and work effectively on various assignments.
- Good organizational and planning skills, with a strong attention to detail and accuracy.
- Ability to travel up to 30% required.
- Standard BioTools is an equal _opportunity/affirmative_ action employer. We will consider all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status._
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