Senior Manager, Customer Success

10 hours ago

Remote, Singapore Trellix Full time

**_Role Overview:_**

Trellix is seeking to hire a Senior Manager, Customer Success - APAC.

**Company Overview**:
Trellix combines the best of two predecessors. We offer a fresh approach to ensure all remediation. This transformation embraces the incredible portfolio and talent of McAfee Enterprise and FireEye and sets us on the path to re-define the future of cybersecurity.

**About the role**:
As the Senior Manager, Customer Success, you will lead the ANZ & Asia Customer Success & Renewals team, setting appropriate numbers and guiding the team to achieve them, aiming for customer renewals and Success Plan contract expirations. You will develop strategies to retain and expand customers and contribute to the company's bottom line.
- Aiming to renew the customer's contract and expiration of the Success Plan contract.
- Developing strategies for client expansion and retention.
- Manage the achievement of numbers, pipeline, and sales figures.
- Responsible for the development of strategies to expand and retain clients, manage the pipeline and sales numbers, and understand the APAC market.
- Manages a team of 7+ people and leads the APAC business.
- Conduct reviews at regular forecast meetings with the APAC team.

**About you**:

- Experience in providing SaaS services, including customer success and renewal sales
- Ability to manage and mentor multiple direct reports
- Experience in developing growth strategies and managing progress
- Ability to use numbers and data to formulate and explain strategies based on logical thinking and analytical skills.
- Interpersonal and communication skills to collaborate with other teams within the company
- Ability to delegate tasks and track progress of team initiatives

**_Company Benefits and Perks:_**

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
- Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
- Share This Job
Share on Facebook
Share on Twitter
Share on Linkedin

  • Senior Manager, Customer Success

    1 day ago

    Remote, Singapore Pros. Full time

    PROS , Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data...

  • Senior Manager, Customer Success

    18 hours ago

    Remote, Singapore Pros. Full time $104,000 - $130,878 per year

    PROS, Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data...

  • Customer Success

    5 days ago

    Remote, Singapore Hawk Full time

    **About Us** Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by...

  • Customer Success Manager

    1 week ago

    Remote, Singapore NewCampus Pte Ltd. Full time

    Customer Success Manager We're looking for new team members interested in managing client relationships at our mission-backed startup. Full-time - Remote (APAC timezones) About NewCampus NewCampus provides access to business high-impact business education for Asia's emerging leaders. We're looking for ambitious and passionate people to shape the future...

  • Customer Success Manager

    4 days ago

    Remote, Singapore iProov Full time $112,000 - $114,000 per year

    Customer Success Manager - APAC & ANZAbout iProoviProov provides science-based biometric solutions that enable the world's most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative...

  • Customer Success Manager

    4 days ago

    Remote, Singapore Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Senior Analyst, Customer Success

    1 week ago

    Remote, Singapore Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Senior Customer Success Manager

    2 weeks ago

    Remote, Singapore Hyland Software Full time

    **Overview**:The Senior Customer Success Manager helps new and existing customers derive the most value from the company's products and services. This role will be responsible to own the customer journey post-implementation which will include maintaining strong customer and partner relationships ensuring product adoption and stability reduce risk and work to...

  • Customer Success Manager

    2 weeks ago

    Remote, Singapore Ascenda Loyalty Full time

    **Nice to Meet You! We are Ascenda** Ascenda provides the rewards infrastructure for leading financial services brands across the world. Our customers include the world’s largest banks, top tier card issuers and fintechs who utilise our rewards infrastructure to power their earn & burn rewards programs. These include American Express, CapitalOne, HSBC,...

  • Manager, Customer Success

    2 weeks ago

    Remote, Singapore Zendesk Full time

    Our Customer Success team serves as the primary post-sales point of contact for Zendesk customers. We nurture proactive, targeted, and personalized high and medium-touch customer experiences in order to accelerate time to value, resulting in customer retention and growth. We work to understand a customer’s business, strategy, goals, and objectives to...