Customer Success Manager
2 weeks ago
Customer Success Manager
We're looking for new team members interested in managing client relationships at our mission-backed startup.
Full-time - Remote (APAC timezones)
About NewCampus
NewCampus provides access to business high-impact business education for Asia's emerging leaders.
We're looking for ambitious and passionate people to shape the future of EduTech and build the giants of tomorrow.
What you'll do
**Build meaningful relationships with our clients**
We're creating a flourishing ecosystem of global business leaders who share our mission of closing the leadership skills gap in Asia. In this role, you will be meeting the senior leaders at hyper-growth companies in APAC in order to deeply understand their business needs and challenges. This role reports to our Head of Sales, and you will be working closely with our sales, marketing and customer success team to build and nurture long-lasting client relationships.
**Ensure client success through our products**
You will be responsible for ensuring our clients are getting the most of NewCampus and hitting their business targets. This will include a regular cadence of catch-ups, and might involve upselling additional products or consulting clients on how NewCampus can solve their specific business problems. You’ll be the front face and an essential communication channel between NewCampus and our clients.
**Community Management**
- You will be assisting our clients in getting involved and getting value with our community of business leaders. This will include co-hosting and organising community events, looking after curation and invitations to events and being the match maker of business networking. You'll be the gel that brings our community together.About you- You have experience working in a customer facing or customer success role in an online setting
- You have excellent spoken english and presentation skills, confidence on camera and the ability to navigate a conversation with senior stakeholders.
- You are inquisitive in nature and practise active listening, being able to draw key insights from conversations and accurately communicate them back to the team.
- You are globally curious, having either lived, worked or studied overseas, allowing you to hold conversations with a variety of cultures and backgrounds.
- You prioritise learning and meaningful work in your career, always thinking beyond your role.
- This is a remote position, however, our clients and partners are in the APAC timezone, so you must be able to work in the GMT+8 timezone. This role also includes a high volume of video calls, so having a professional space to take Zoom calls without interruption is a must
**Nice to haves**:
- You have experience working remotely
- You have a record of building a network of commercial relationships
- You have experience working with C-Suite or HR
- You have worked in an early stage startup
- Does this role sound like an exciting challenge for you, but you only fit 60-80% of the requirements? We'd still be happy to hear from you Drop us a line and tell us your story.
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