Customer Success Associate

2 weeks ago

Remote, Singapore 3PROSOLUTIONS Full time $40,000 - $60,000 per year

About the Role

We are looking for two enthusiastic and detail-oriented Client Onboarding Specialists to join our team. This role will be the first point of contact for new clients and will play a key part in ensuring a smooth onboarding process. You will work closely with clients to understand their requirements, coordinate with our development team, and provide orientation to ensure successful adoption of our solutions.

Key Responsibilities

  • Serve as the primary contact for new clients during the onboarding phase.
  • Collect, document, and communicate client requirements clearly to the development team.
  • Guide clients through orientation and provide training/support on our systems and processes.
  • Ensure smooth onboarding by resolving initial queries or challenges promptly.
  • Collaborate with internal teams (development, support, customer success) to deliver seamless client experiences.
  • Build strong client relationships to ensure satisfaction and long-term engagement.
  • Monitor client feedback during onboarding and suggest process improvements.
  • Track and report onboarding progress, ensuring timelines are met.

Requirements

  • Diploma or Degree in Business, IT, or a related field (preferred).
  • 1–3 years of experience in client onboarding, customer success, or project coordination.
  • Strong communication and interpersonal skills.
  • Ability to gather and document client requirements clearly and accurately.
  • Problem-solving mindset with the ability to handle client concerns proactively.
  • Familiarity with CRM, LMS, or project management tools will be an advantage.
  • Highly organized, detail-oriented, and able to manage multiple client accounts simultaneously.

What We Offer

  • Opportunity to work closely with clients and contribute to their success.
  • A collaborative and growth-focused work environment.
  • Competitive salary package.
  • Career growth opportunities in client success and project management.

Job Type: Full-time

Pay: $ $500.00 per month

Benefits:

  • Work from home

Work Location: Remote

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