Customer Success Associate
2 weeks ago
About the Role
We are looking for two enthusiastic and detail-oriented Client Onboarding Specialists to join our team. This role will be the first point of contact for new clients and will play a key part in ensuring a smooth onboarding process. You will work closely with clients to understand their requirements, coordinate with our development team, and provide orientation to ensure successful adoption of our solutions.
Key Responsibilities
- Serve as the primary contact for new clients during the onboarding phase.
 - Collect, document, and communicate client requirements clearly to the development team.
 - Guide clients through orientation and provide training/support on our systems and processes.
 - Ensure smooth onboarding by resolving initial queries or challenges promptly.
 - Collaborate with internal teams (development, support, customer success) to deliver seamless client experiences.
 - Build strong client relationships to ensure satisfaction and long-term engagement.
 - Monitor client feedback during onboarding and suggest process improvements.
 - Track and report onboarding progress, ensuring timelines are met.
 
Requirements
- Diploma or Degree in Business, IT, or a related field (preferred).
 - 1–3 years of experience in client onboarding, customer success, or project coordination.
 - Strong communication and interpersonal skills.
 - Ability to gather and document client requirements clearly and accurately.
 - Problem-solving mindset with the ability to handle client concerns proactively.
 - Familiarity with CRM, LMS, or project management tools will be an advantage.
 - Highly organized, detail-oriented, and able to manage multiple client accounts simultaneously.
 
What We Offer
- Opportunity to work closely with clients and contribute to their success.
 - A collaborative and growth-focused work environment.
 - Competitive salary package.
 - Career growth opportunities in client success and project management.
 
Job Type: Full-time
Pay: $ $500.00 per month
Benefits:
- Work from home
 
Work Location: Remote
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