Customer Success Specialist

1 week ago


Remote, Singapore Cococart Full time

Be part of a fast-growing, venture-backed startup. Cococart is revolutionizing the way small businesses in the region build their digital footprint. We’re a company passionate about transforming local businesses and enabling new ways of selling online.

Since our launch, we've grown to support over 20,000 businesses in 80+ countries. We are a globally distributed team of 30 on a mission to empower independent businesses and entrepreneurs.

**Highlights**
- Join a seed-stage, fast-growing startup.
- Profitable; net revenue growth of **2100%** in 2021.
- Over 30,000 businesses have earned over **$50 million** on our platform.
- Raised **$4.2M** from top investors including Sequoia Capital, Y Combinator, CEO of Fitbit.
- 200+ million businesses in the world are not online; shape the future of global commerce.
- Join us anywhere in the world as part of a fully-distributed, world-class team.

**Responsibilities**
- Take ownership of processes around customer support and recovery
- Understand and educate users on product features
- Identify product issues and surface problems to the engineering team
- Build relationships with top customers
- Work cross-functionally with product, operations and growth teams to drive customer delight

**Qualifications**
- Fluent in written and spoken English
- 1+ years of experience in a customer success role, or 2+ years working in the service industry
- Experience of being a small business owner preferred
- Experience working at a B2B SaaS company is a plus
- Experience working with Intercom is a plus
- Ability to work in ambiguous and vague environments and drive activity independently

**Why join Cococart?**
- Flexibility of working from home or anywhere in the world.
- Autonomy to perform your role while shaping the direction of the company.
- Self-managed, results-driven Silicon Valley culture.



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