Current jobs related to Customer Success Manager - Remote - iProov
-
Manager, Customer Success
2 weeks ago
Remote, Singapore Instructure Full timeCustomer Success is absolutely vital to our long-term success and profitability, helping our customers achieve their goals. Customer Success Managers at Instructure maintain customer satisfaction and deepen adoption through consultative approaches, problem-solving and providing resources and strategies that support customers as they grow with...
-
Customer Success Manager
12 hours ago
Remote, Singapore OpenAI Full time**About the team** Our Customer Success team at OpenAI is dedicated to partnering with our customers and their people to embrace AI through the adoption of ChatGPT Enterprise and OpenAI API. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. We see every interaction is an...
-
Senior Customer Success Manager
12 hours ago
Remote, Singapore Pros. Full timePosition Summary: The Senior Customer Success Manager is responsible for ensuring a competitively differentiated post-sales customer experience and driving our recurring revenue renewal process and results for all customers in North and South America. This role reports to the Senior Director, Global Customer Success and will be peers with our leaders...
-
Senior Manager, Customer Success
2 weeks ago
Remote, Singapore Pros. Full timePROS , Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data...
-
Senior Manager, Customer Success
2 weeks ago
Remote, Singapore Pros. Full time $104,000 - $130,878 per yearPROS, Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data...
-
Senior Manager, Customer Success
2 weeks ago
Remote, Singapore Trellix Full time**_Role Overview:_** Trellix is seeking to hire a Senior Manager, Customer Success - APAC. **Company Overview**: Trellix combines the best of two predecessors. We offer a fresh approach to ensure all remediation. This transformation embraces the incredible portfolio and talent of McAfee Enterprise and FireEye and sets us on the path to re-define the future...
-
Customer Success Manager
2 weeks ago
Remote, Singapore Triptease Full time**About our company** Triptease. We are a disruptive force in the tech space for online travel. Never one to shy from big challenges, we built our reputation on empowering hotels to stand up to the might of Online Travel Agents. We are uniquely positioned to help hotels in their greatest time of need. The world class data set we’ve been building, combined...
-
Customer Success Manager
1 week ago
Remote, Singapore Triptease Full time**About our company** Triptease. We are a disruptive force in the tech space for online travel. Never one to shy from big challenges, we built our reputation on empowering hotels to stand up to the might of Online Travel Agents. We are uniquely positioned to help hotels in their greatest time of need. The world class data set we’ve been building, combined...
-
Associate Customer Success Manager
2 weeks ago
Remote, Singapore Pros. Full timeEveryMundo, A PROS Company ) is a global leader in airline performance marketing technology, currently extending to cater other industries including hospitality and events. We help our customers drive direct-channel growth with high-performance solutions. Our products increase traffic, improve conversion rate, enhance user experience, and drive brand...
-
Customer Success Manager 4
2 weeks ago
Remote, Singapore Hyland Software Full time**Overview**: - The Customer Success Manager 4 partners and drives the most complex enterprise customers to drive the most value from the company's products and services. This role will be responsible to own the customer journey post-implementation which will include maintaining strong partner relationships ensuring product adoption and stability reduce...
Customer Success Manager
2 weeks ago
Customer Success Manager - APAC & ANZ
About iProov
iProov provides science-based biometric solutions that enable the world's most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, NHS, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance.
This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose.
The Role
Reports to: VP, Sales (APAC)
Location: Singapore - Fully Remote
Comp: SGD 112k (base) + Commission Plan + Equity + Benefits
As a Customer Success Manager (CSM), you will play a key role in driving product adoption, delivering measurable business outcomes, and ensuring long-term success for our customers and partners. You will engage confidently with senior stakeholders, develop a deep understanding of their goals, and act as an internal advocate for the outcomes most important to their success.
In this role, you will own the overall health, adoption, retention, and growth of your portfolio of customers and partners. You're joining iProov at an exciting stage in our journey, and will have the opportunity to create an impact by bringing your ideas, expertise and experience to help our customers succeed while contributing directly to our company's growth and success.
How You Will Make An Impact
- Own the end-to-end customer experience, serving as the trusted advisor and primary point of contact throughout the lifecycle.
- Drive customer satisfaction, customer retention, and overall health scores, including but not limited to revenue retention targets.
- Manage a portfolio of enterprise customers and partners, prioritizing efforts based on health, risk, and renewal timelines.
- Develop and execute tailored Customer Success Plans aligned with customer goals and success criteria.
- Identify and qualify growth opportunities to drive strategic expansion and growth
- Build strong, strategic relationships with both customer stakeholders and internal teams
- Act as the voice of the customer internally, translating insights into actionable feedback that influences product and service improvements.
- Coordinate resources and establish clear milestones to ensure successful adoption and outcomes.
What we would like to see from you
- Proven experience as a Customer Success Manager or in a similar customer-facing role, ideally managing partner-based, B2B, enterprise accounts across the APAC region.
- Ability to project/programme manage in a customer facing environment, while balancing time and competing priorities.
- Technical understanding on SDK and/or API applications is desired.
- Ability to align cross-functional teams and resources to customer needs.
- Establishing success milestones and keeping both internal and external stakeholders informed and accountable.
- Exceptional communication, interpersonal, and relationship-building skills
- A self-driven mindset, with a track record of exceeding goals and delivering outcomes.
- Fluent in English, Bahasa and/or Mandarin
- Ability to travel to visit customers in-person on a monthly basis
Our Culture & Recruitment Process
At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We're a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected.
As an equal opportunities employer, we encourage applications from people of all backgrounds. We're committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation.
Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to
