Current jobs related to Customer Success Manager - Remote - iProov
-
Customer Success Manager
2 weeks ago
Remote, Singapore Menlo Security Full timeMenlo Security's mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 9/10 of the largest global banks and the Department of Defense. Menlo is well-funded for growth and our investors...
-
Customer Success Manager
2 weeks ago
Remote, Singapore NewCampus Pte Ltd. Full timeCustomer Success Manager We're looking for new team members interested in managing client relationships at our mission-backed startup. Full-time - Remote (APAC timezones) About NewCampus NewCampus provides access to business high-impact business education for Asia's emerging leaders. We're looking for ambitious and passionate people to shape the future...
-
Senior Manager, Customer Success
2 weeks ago
Remote, Singapore Pros. Full time $104,000 - $130,878 per yearPROS, Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data...
-
Customer Success Manager Branding
2 weeks ago
Remote, Singapore 1840 & Company Full timeThis is a remote, work from home position. We are seeking a remote **Customer Success Manager Branding** to join our client's team in** Singapore.** **Pay Rate**: $14 to $16/hour **Essential Requirements: (Advertising)** - Strong attention to detail and organizational skills. - Ability to manage multiple projects with mínimal supervision. - Technically...
-
Customer Success Manager Advertising
2 weeks ago
Remote, Singapore 1840 & Company Full timeThis is a remote, work from home position. We are seeking a remote **Customer Success Manager Advertising** to join our client's team in** Singapore.** **Pay Rate**: $18 to $20/hour **Essential Requirements: (Advertising)** - Strong attention to detail and organizational skills. - Ability to manage multiple projects with mínimal supervision. - Technically...
-
Customer Success Executive
2 weeks ago
Remote, Singapore Miraco Nutripharm Full timeAt Miraco, we are on a mission of advancing health and improving lives. Our goal - to relieve 1 billion people in the world of pain and discomfort. If you have or had a loved one suffering from any health ailments, join us to make a difference in reducing the suffering others have to endure. By being ethically responsible, we have accumulated a portfolio of...
-
Customer Success Account Manager
2 weeks ago
Remote, Singapore Picus Full timeAre you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on! **About Picus** Picus Security, the leading security validation company, gives organizations a clear picture of their cyber risk based on business context. Picus transforms security practices by correlating, prioritizing, and...
-
Client Success Specialist
2 weeks ago
Remote, Singapore Insights Full timeRemote, Singapore **Who are we?** Insights is a Global Learning and Development company with people at our heart. Our purpose is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything that they do. Our learning and development products are used by some of the biggest and most...
-
Customer Service Specialist
14 hours ago
Remote, Singapore Nanostring Technologies, Inc. Full timeOur Mission is to Map the Universe of Biology. Improving the human condition is what fuels our passion for finding new ways of enabling scientific exploration. As a company, we strive to create end-to-end solutions that are simpler, easier, faster and more relevant to today’s life science challenges. As the pioneer in the field of spatial biology,...
-
Customer Services Assistant
14 hours ago
Remote, Singapore FOODXERVICES INC. PTE. LTD. Full timeFoodXervices Inc is one of the top foodservice distributors in Singapore, servicing over 4800 clients ranging from top hotels and restaurants, airlines, and cafes, fast food chains and culinary institutions. We are looking for **Customer Success Assistant**to join our team. **Duties and responsibilities include**: - Using all proper means in the...
Customer Success Manager
2 weeks ago
Customer Success Manager - APAC & ANZ
About iProov
iProov provides science-based biometric solutions that enable the world's most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, NHS, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance.
This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose.
The Role
Reports to: VP, Sales (APAC)
Location: Singapore - Fully Remote
Comp: SGD 112k (base) + Commission Plan + Equity + Benefits
As a Customer Success Manager (CSM), you will play a key role in driving product adoption, delivering measurable business outcomes, and ensuring long-term success for our customers and partners. You will engage confidently with senior stakeholders, develop a deep understanding of their goals, and act as an internal advocate for the outcomes most important to their success.
In this role, you will own the overall health, adoption, retention, and growth of your portfolio of customers and partners. You're joining iProov at an exciting stage in our journey, and will have the opportunity to create an impact by bringing your ideas, expertise and experience to help our customers succeed while contributing directly to our company's growth and success.
How You Will Make An Impact
- Own the end-to-end customer experience, serving as the trusted advisor and primary point of contact throughout the lifecycle.
- Drive customer satisfaction, customer retention, and overall health scores, including but not limited to revenue retention targets.
- Manage a portfolio of enterprise customers and partners, prioritizing efforts based on health, risk, and renewal timelines.
- Develop and execute tailored Customer Success Plans aligned with customer goals and success criteria.
- Identify and qualify growth opportunities to drive strategic expansion and growth
- Build strong, strategic relationships with both customer stakeholders and internal teams
- Act as the voice of the customer internally, translating insights into actionable feedback that influences product and service improvements.
- Coordinate resources and establish clear milestones to ensure successful adoption and outcomes.
What we would like to see from you
- Proven experience as a Customer Success Manager or in a similar customer-facing role, ideally managing partner-based, B2B, enterprise accounts across the APAC region.
- Ability to project/programme manage in a customer facing environment, while balancing time and competing priorities.
- Technical understanding on SDK and/or API applications is desired.
- Ability to align cross-functional teams and resources to customer needs.
- Establishing success milestones and keeping both internal and external stakeholders informed and accountable.
- Exceptional communication, interpersonal, and relationship-building skills
- A self-driven mindset, with a track record of exceeding goals and delivering outcomes.
- Fluent in English, Bahasa and/or Mandarin
- Ability to travel to visit customers in-person on a monthly basis
Our Culture & Recruitment Process
At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We're a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected.
As an equal opportunities employer, we encourage applications from people of all backgrounds. We're committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation.
Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to
