Senior Manager, Customer Success

19 hours ago

Remote, Singapore Pros. Full time

PROS

, Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data science expertise infused into our industry solutions.

We are seeking a highly motivated and experienced Senior Manager, Customer Success to lead the APAC Customer Success team. As a Senior Manager, Customer Success, you will be responsible for ensuring the success of our customers by overseeing adoption, value realization, and renewals. You will work closely with our sales, marketing, and product teams to develop and execute strategies that improve customer satisfaction to drive expansion and advocacy.

Responsibilities:

- Lead and mentor a team of Customer Success Manager, ensuring they have the necessary tools, resources, and training to achieve their goals;
- Develop and implement strategies to improve customer satisfaction, retention, and growth;
- Collaborate with sales and marketing teams to identify opportunities to upsell and cross-sell to existing customers;
- Develop and manage customer success metrics and KPIs to measure team performance and effectiveness;
- Monitor customer feedback and work with product teams to identify and prioritize feature requests and improvements;
- Serve as a customer advocate and liaison between customers and internal teams;
- Develop and maintain strong relationships with key customers to ensure their continued success and loyalty;

Qualifications:

- Bachelor's degree in Business Administration, Marketing, or a related field;
- 5+ years of experience in customer success or a related field;
- 2+ years of experience in a leadership or management role;
- Strong communication, interpersonal, and problem-solving skills;
- Ability to work independently and as part of a team in a fast-paced, dynamic environment;

Why PROS?

PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won’t stop until we’ve delivered on our promises. We’re committed to the success of our customers. That’s why we think harder and dream bigger - so our customers can go even further than they ever imagined possible.

This is a unique opportunity to join a company that has 30+ years of proven success with a long runway of more success.

Our people make PROS stand out from the rest. If you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets.

Work Environment:
Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, interpret numerical data.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

  • Senior Manager, Customer Success

    48 minutes ago

    Remote, Singapore Trellix Full time

    **_Role Overview:_** Trellix is seeking to hire a Senior Manager, Customer Success - APAC. **Company Overview**: Trellix combines the best of two predecessors. We offer a fresh approach to ensure all remediation. This transformation embraces the incredible portfolio and talent of McAfee Enterprise and FireEye and sets us on the path to re-define the future...

  • Senior Manager, Customer Success

    9 hours ago

    Remote, Singapore Pros. Full time $104,000 - $130,878 per year

    PROS, Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data...

  • Customer Success

    4 days ago

    Remote, Singapore Hawk Full time

    **About Us** Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by...

  • Customer Success Manager

    1 week ago

    Remote, Singapore NewCampus Pte Ltd. Full time

    Customer Success Manager We're looking for new team members interested in managing client relationships at our mission-backed startup. Full-time - Remote (APAC timezones) About NewCampus NewCampus provides access to business high-impact business education for Asia's emerging leaders. We're looking for ambitious and passionate people to shape the future...

  • Customer Success Manager

    3 days ago

    Remote, Singapore iProov Full time $112,000 - $114,000 per year

    Customer Success Manager - APAC & ANZAbout iProoviProov provides science-based biometric solutions that enable the world's most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative...

  • Customer Success Manager

    3 days ago

    Remote, Singapore Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Senior Analyst, Customer Success

    1 week ago

    Remote, Singapore Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Customer Success Manager

    2 weeks ago

    Remote, Singapore Ascenda Loyalty Full time

    **Nice to Meet You! We are Ascenda** Ascenda provides the rewards infrastructure for leading financial services brands across the world. Our customers include the world’s largest banks, top tier card issuers and fintechs who utilise our rewards infrastructure to power their earn & burn rewards programs. These include American Express, CapitalOne, HSBC,...

  • Senior Customer Success Manager

    1 week ago

    Remote, Singapore Hyland Software Full time

    **Overview**:The Senior Customer Success Manager helps new and existing customers derive the most value from the company's products and services. This role will be responsible to own the customer journey post-implementation which will include maintaining strong customer and partner relationships ensuring product adoption and stability reduce risk and work to...

  • Manager, Customer Success

    2 weeks ago

    Remote, Singapore Zendesk Full time

    Our Customer Success team serves as the primary post-sales point of contact for Zendesk customers. We nurture proactive, targeted, and personalized high and medium-touch customer experiences in order to accelerate time to value, resulting in customer retention and growth. We work to understand a customer’s business, strategy, goals, and objectives to...