Service Delivery Manager
6 days ago
**About us**
**The role**
To manage the service delivery in Singapore and assigned accounts by delivering quality services through a direct or outsourcing model. Be part of the operations team and work closely with peers. He/she will implement the necessary policies and best practices to achieve the defined objectives in line with the company’s mission and values.
**Key accountabilities**:
- Be part of EXEO Global’s brand ambassador to help build the company’s brand equity - Manage the service delivery process to meet SLA-driven delivery standards - Collaborate with external and internal stakeholders to optimize outcomes - Support sales and provide quality service delivery to obtain customer satisfaction - Manage complex customers and instill confidence in them on our ability to deliver - Manage outsourcing partners to ensure that they adhere to our delivery standards - Be a focal escalation point service delivery related matter, 24x7 - Be a team player with the other department to actively develop, manage and improve service delivery standards - Participate in internal and external service review meetings on service delivery performance, service improvements, quality, and processes - Manage, monitor periodic Preventive Maintenance and responsible for compiling and filing all the PM documents. - Compile and prepare reports as required on the Service delivery and SLA - Any other ad-hoc tasks/projects from the manager
**Skills & experience**:
- Minimum Diploma/Degree holder in IT related or engineering discipline. - Experience in hardware maintenance support and delivery. - Good knowledge of Infrastructure/Networking/Servers/OS - A service-oriented mindset - Excellent communication and presentation skills - Experience in high severity case escalation and management - Self-motivated and delivery focused - Must be able to prioritize and effective in proactive action - Honest and able to manage sensitive or confidential information - Able to demonstrate a high degree of flexibility including out of hours - Ability to work under pressure and to deadlines - Able to multitask - Responsible, self-motivated and enthusiastic - Good interpersonal and teamwork skills
Job Reference: DC0100825
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