Euc Technician

1 week ago

Singapore INNOVATIVE CONSULTING PTE. LTD. Full time

Skillset:
SPOC Support (Support time: 8:30am to 5:30pm):

- Ensure all sites are timely open on-time
- Incident Resolution: 80% within 1 working day, 20% within 5 working days
- Service Requests: 80% within 3 days, 20% within 5 working days
- 300 to 400 Calls per month are picked up within 5 rings, capped at 10% abandon rate
- IT Asset are based on SR Ticket logged and updated correctly (< 1% defect)
- Data are wiped when asset is returned
- Observing and practicing in accordance with internal IT policies, standards and procedure

Qualifications:
i. Fresh Graduates are welcome to apply.

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