Field Service IT Support Engineer

2 weeks ago

Singapore UNISOFT INFOTECH PTE LTD Full time

Workstation Services (e.g., Desktop, Monitors, Printers and laptop) Breakfix
- Desktop/Laptop Hardware related troubleshooting - Create, test and develop current Workstation images
- Prepare and configured new laptops/workstations specifications as assigned
- End User Computing (EUC) Device Refresh as part of BAU ( any bulk refresh will be treated as separate project activity)
- Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and services
- Provide onsite PC repair, virus
- and spyware-remediation, maintenance/rejuvenation, data-recovery, networking and upgrades.
- Troubleshoot for Windows and have good working knowledge of Office products; provide printer/fax support
- Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices
- Analyzed and diagnosed DNS/DHCP/VPN and other networking issues
- End user issues related to network, IP config, windows troubleshooting
- Actively worked with hardware and software vendors to resolve client issues in a timely manner
- Installation of printers, Configuring conference room facilities
- IP Phone installation, troubleshooting
- O365 configuration, troubleshooting
- Deskside Support, Spares management
- Installs, moves, adds, changes of hardware and software packages (IMAC);Hardware life cycle management
- Security compliance
- Populate Knowledge Management system with resolutions and workarounds
- Act as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues affecting endpoints
- Enterprise Mobility Management administration - enrollment and management of mobile devices. Adept knowledge on Airwatch/MDM
- Fault diagnosis / troubleshooting. Other aspects related to End user computing
- Maintain the Service Now queue of an average of 5-20 tickets per day, resolved Level 1-2 support issues
- Ensure swift ticket resolution and escalate issues to Level 3 technician as necessary
- Adept knowledge on Software Center(SWC) and ServiceNow

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