Euc Technician

Skillset: SPOC Support (Support time: 8:30am to 5:30pm): - Ensure all sites are timely open on-time - Incident Resolution: 80% within 1 working day, 20% within 5 working days - Service Requests: 80% within 3 days, 20% within 5 working days - 300 to 400 Calls per month are picked up within 5 rings, capped at 10% abandon rate - IT Asset are based on SR Ticket...

**Job Overview** **Key Responsibilities** - Lead the build-and-deploy technicians and provide training as necessary - Responsible for software and asset management (including asset disposal, commissioning, and decommissioning) - Handling on/off boarding of laptop and mobile devices - Perform laptop imaging - Resolves issues related to desktop computing,...

**L1/L2 Tech support** Provide break/fix support for desktops, laptops, and peripherals Coordinate with third-party vendors for escalations and hardware replacements Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.) PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user’s...

Desktop Support SpecialistThe role of Desktop Support Specialist involves providing technical assistance and support to end-users, ensuring the smooth operation of desktop hardware and software. This includes troubleshooting issues, installing and configuring operating systems and applications, and performing maintenance tasks.Key responsibilities...

Workstation Services (e.g., Desktop, Monitors, Printers and laptop) Breakfix - Desktop/Laptop Hardware related troubleshooting - Create, test and develop current Workstation images - Prepare and configured new laptops/workstations specifications as assigned - End User Computing (EUC) Device Refresh as part of BAU ( any bulk refresh will be treated as...