Euc Tech Support Engineer

2 weeks ago

Singapore TATA CONSULTANCY SERVICES ASIA PACIFIC PTE. LTD. Full time

**L1/L2 Tech support**

Provide break/fix support for desktops, laptops, and peripherals

Coordinate with third-party vendors for escalations and hardware replacements

Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)

PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user’s existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.

Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.

Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.

Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations

Provide onsite and remote technical assistance to End Users.

Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.

Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOP’s)

Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)

Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.

Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support

Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.

Good understanding of O365 and related support activities

Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall

Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool

Experience of working within SLA's and ITIL processes

Effective written and verbal communication skills

Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.

  • Senior Euc Support Engineer

    8 hours ago

    Singapore Halcyon Knights Full time

    **EUC Support Engineer** Our Federal Government Client seeks an ** EUC Support Engineer **to ** **support & deliver EUC technology. You will provide technical guidance to the Service Desk & End user computing team; assist in the delivery of responsive, reliable, & respectful ICT support / service. You will be responsible for mentoring & providing...

  • Euc Engineer

    2 days ago

    Singapore TECH AALTO PTE. LTD. Full time

    **EUC Engineer - M365 (with Intune) - Key Responsibilities**: - **Microsoft 365 Design & Deployment**: - Architect and deploy scalable M365 services (Exchange Online, Teams, OneDrive, SharePoint). - Implement hybrid identity with Azure AD Connect and Active Directory Federation Services (ADFS). - **Device and Endpoint Management with Intune**: - Configure...

  • Euc Support Engineer

    2 days ago

    Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full time

    EUC Support Engineer (Desktop) - Provides technical support, troubleshoots and resolves simple technical issues - Log, escalate and follow through with issues raised by users. - Do small-scale planning on end-user devices deployment - Assist with the co-ordination in administration matters such as proposal preparation, project documentation and the...

  • Support Engineer

    2 weeks ago

    Singapore LMA Full time

    LMA SingaporePosted 3 hours ago Permanent S$60k - S$72k **Support Engineer (EUC) - Network** **Key Responsibilities** **Technical Support** - Provide L1/L2 technical support and advice to users on EUC related issues and queries, systems-related issues or queries, M365 Services, and network related issues or queries. - Perform administration/maintenance...

  • IT EUC Engineer

    2 weeks ago

    Singapore RAH TECH PTE LTD Full time

    Overview The IT End User Computing (EUC) Engineer is responsible for designing, implementing, and supporting the end-user computing environment. This includes desktop and mobile devices, operating systems, applications, and virtual desktop solutions. The role ensures that end-users have secure, reliable, and efficient tools to perform their work...

  • IT EUC Engineer

    1 week ago

    Singapore RAH TECH PTE. LTD. Full time

    Position Overview The IT End User Computing (EUC) Engineer is responsible for designing, implementing, and supporting the end-user computing environment. This includes desktop and mobile devices, operating systems, applications, and virtual desktop solutions. The role ensures that end-users have secure, reliable, and efficient tools to perform their work...

  • IT EUC Engineer

    4 days ago

    Singapore RAH TECH PTE. LTD. Full time

    Position Overview The IT End User Computing (EUC) Engineer is responsible for designing, implementing, and supporting the end-user computing environment. This includes desktop and mobile devices, operating systems, applications, and virtual desktop solutions. The role ensures that end-users have secure, reliable, and efficient tools to perform their work...

  • Euc Support

    2 weeks ago

    Singapore Singapore Full time

    Looking for EUC support on every Tuesday of the week. Essential duties for the position include, but are not limited to the following: - Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs - Resolve incidents and problems associated with EUC equipment - Perform reactive troubleshooting to effectively...

  • IT EUC Engineer

    2 weeks ago

    Singapore RAH TECH PTE. LTD. Full time

    Roles & ResponsibilitiesPosition OverviewThe IT End User Computing (EUC) Engineer is responsible for designing, implementing, and supporting the end-user computing environment. This includes desktop and mobile devices, operating systems, applications, and virtual desktop solutions. The role ensures that end-users have secure, reliable, and efficient tools to...

  • IT EUC Engineer

    2 weeks ago

    Singapore RAH TECH PTE. LTD. Full time

    Roles & Responsibilities Position Overview The IT End User Computing (EUC) Engineer is responsible for designing, implementing, and supporting the end-user computing environment. This includes desktop and mobile devices, operating systems, applications, and virtual desktop solutions. The role ensures that end-users have secure, reliable, and efficient...