IT EUC Engineer

1 week ago

Singapore RAH TECH PTE. LTD. Full time
Roles & Responsibilities

Position Overview

The IT End User Computing (EUC) Engineer is responsible for designing, implementing, and supporting the end-user computing environment. This includes desktop and mobile devices, operating systems, applications, and virtual desktop solutions. The role ensures that end-users have secure, reliable, and efficient tools to perform their work effectively.

Key Responsibilities

  • Deploy, configure, and maintain desktops, laptops, and mobile devices (Windows, macOS, iOS, Android).
  • Administer and support end-user platforms, including VDI, M365, Intune, SCCM, or other endpoint management tools.
  • Manage endpoint security, including antivirus, encryption, and patch management.
  • Maintain Active Directory and Group Policy configurations for user access and compliance.
  • Provide 2nd/3rd level escalation support for complex end-user issues.
  • Develop and enforce standards, images, and policies for end-user devices.
  • Perform root cause analysis and implement preventive solutions for recurring issues.
  • Collaborate with infrastructure, network, and security teams to deliver integrated IT services.
  • Research, test, and recommend new end-user technologies to improve productivity.
  • Maintain documentation of processes, configurations, and troubleshooting guidelines.

Requirements

  • Diploma/Degree in Information Technology, Computer Science, or related field.
  • 3–5 years of experience in end-user computing or desktop engineering roles.
  • Strong knowledge of Windows OS, Active Directory, Group Policy, and M365.
  • Hands-on experience with Intune, SCCM, or other endpoint management systems.
  • Knowledge of endpoint security tools and compliance standards.
  • Familiarity with virtualization (VMware, Citrix, or similar) is an advantage.
  • Strong analytical and troubleshooting skills.
  • Good communication and documentation skills.
Tell employers what skills you have
MacOS
iOS
Citrix
Laptops
Active Directory
VMware
Documentation Skills
Root Cause Analysis
Group Policy
Windows OS
Operating Systems
Windows
Mobile Devices
VDI
Encryption
Virtualization

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