Help Desk Technician

2 weeks ago

Singapore beBeeSupport Full time $4,000 - $8,000
Desktop Support Specialist

The role of Desktop Support Specialist involves providing technical assistance and support to end-users, ensuring the smooth operation of desktop hardware and software. This includes troubleshooting issues, installing and configuring operating systems and applications, and performing maintenance tasks.

Key responsibilities include:

  • Incident management: logging incidents, handling within service level agreements (SLAs), escalating as necessary, and ensuring accurate information entry.
  • Asset management: ensuring new desktops are in working condition, recording asset information accurately, and reporting discrepancies to supervisors.
  • Desktop software/patch management: assisting in testing and rollout of software/patches, providing progress updates, and ensuring desktop teams meet minimum support standards.

Additional responsibilities include:

  • Managing team staff movement plans, duty rosters, and leave forecasts.
  • Taking ownership of queries, issues, and problems assigned to EUC team members.
  • Working with vendor support contacts to resolve technical issues.
  • Escalating issues and involving experts or other IT teams as necessary.
  • Identifying user needs and coordinating to meet asset management requirements.
  • Overseeing day-to-day clinic business-as-usual (BAU) operations supports.
  • Managing and handling issues that may arise and highlighting them to relevant parties/teams/management.
  • Assisting in condemning/decommissioning old assets and disposal.
  • Performing installation, setup, configuration, diagnostic, migration, upgrading, and maintenance of desktop PCs/laptops, operating systems, applications, software, and related IT peripherals.

Required skills and qualifications include:

  • Strong understanding of desktop hardware and software.
  • Excellent communication skills.
  • Ability to work independently and as part of a team.

Benefits include:

A strong sense of responsibility, combined with excellent problem-solving skills and the ability to work well under pressure.

Other information:

This is a general job description and may be subject to change based on business needs.

  • Help Desk Specialist

    1 week ago

    Singapore beBeeSpecialist Full time

    Job Title: Help Desk Specialist As a skilled Help Desk Specialist , you will provide technical assistance to clients in installing, configuring, and troubleshooting computer systems, mobile devices, and other tech products. Key Responsibilities: Installation, configuration, and troubleshooting of computer hardware and software. Liaise with vendors on...

  • Help Desk Specialist

    2 weeks ago

    Singapore beBeeSpecialist Full time $40,000 - $80,000

    Job Title: Help Desk SpecialistAs a skilled Help Desk Specialist, you will provide technical assistance to clients in installing, configuring, and troubleshooting computer systems, mobile devices, and other tech products.Key Responsibilities:Installation, configuration, and troubleshooting of computer hardware and software.Liaise with vendors on new IT...

  • Help Desk Support

    17 hours ago

    Singapore U3 Infotech Pte Ltd. Full time

    Provide technical help desk support to users. Respond to incoming requests for IT support and resolve network, hardware and software issues with computers. Perform technical maintenance and software installations and updates. Provide technical support to clients experiencing computer hardware and software issues Help desk technicians must have skills like...

  • IT Help Desk Technician

    2 weeks ago

    Singapore Island Finance LLC Full time

    Overview IT Help Desk Technician at Island Finance LLC . Responsible for providing technical assistance and support to Island Finance users related to computer systems, hardware, or software, phone systems and A/V equipment. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. Responsibilities Perform a...

  • IT Help Desk Technician

    1 week ago

    Singapore AvePoint Full time

    Securing the Future with AvePoint AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers,...

  • IT Help Desk Technician

    1 week ago

    Singapore Avepoint Full time

    Securing the Future with AvePoint AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers,...

  • IT Help Desk Technician

    1 week ago

    Singapore AvePoint Full time

    Securing the Future with AvePoint AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers,...

  • Service/help Desk Technician

    1 week ago

    Singapore VISIONTECH PTE. LTD. Full time

    **Responsible for the following**: - Provide **technical support**for hardware, software, and network issues. - Troubleshoot and resolve **customer service/help desk inquiries**. - Track and report issues using **ticketing systems**. - Assist customers in navigating software and troubleshooting errors. - Collaborate with internal teams to resolve escalated...

  • IT Help Desk Technician

    7 days ago

    Singapore AvePoint Full time

    **Securing the Future with AvePoint** At AvePoint, we are dedicated to investing in our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us! **About the Role** **Key Responsibilities** **1....

  • Help Desk

    4 weeks ago

    Singapore HI-TEC MOBILE PTE. LTD. Full time

    Roles & ResponsibilitiesAbout Us:We are a leading laptop repair company specializing in high-quality hardware and software solutions for all major Windows laptop models. Our team is dedicated to providing exceptional customer service and expert technical support. We are looking for a dynamic Help Desk & IT Support Sales Consultant to join our growing teamJob...