
Service Supervisor
4 days ago
**ROLE RESPONSIBILITIES**
- To ensure service standards and efficiency are maintained and well executed
- To assist your superior(s) on outlet briefing, staff allocation and reservations
- Directs and supervises the activities of the service crew
- Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment in terms of monthly, weekly or daily checks
- Responsible for the over-all tidiness and cleanliness of the outlet before everyday operation
- Responsible for the proper maintenance and good working order of all equipment, furniture and fixtures in the outlet
- Responsible for consistently implementing the service standards and operating procedures in the outlet
- Responsible for pre-planning and scheduling of sufficient manpower and rostering
- Performs other duties and responsibilities assigned by immediate superior, which in terms benefits to guests' satisfaction or revenue for the club
- Communicates and personally attends to guests' complaints or feedbacks
- Follow up on the outlet's daily checklist
- Prepares or check the requisition form for operation stocks orders and send for approval of the Outlet Manager and/or Asst. Manager
- Checks at the start and at the end of the day that all service staff complete their opening and closing tasks
- Report all guest comments, complains, accidents, unusual events or any matter that may or will affect future operation
- Communicate with the immediate superior and subordinates in a timely manner, any important on information, related to operation
- Ensure that all operational equipment are used for effective purposes and well-maintained. Report all un-repairable defects of equipment to his/her immediate Superior
- Well equipped with the knowledge on fire evacuation procedures as well as holding the role and responsibilities of a fire-warden in terms when emergency arises
- Monitor and guide service staff assigned in his/her outlet in accordance to the Club's procedures
- Conduct training for staff in his/her outlet and motivating staff to maintain consistency on their performance. To be well-verse with all SOPs in the Club
- To check from time to time the availability of tables, received and greet the reservation guests and if possible, walking them to the tables
- Presents menu, takes order, offers suggestions and promotes the Club's products. Assists the service staff in terms of tables' service or delivering the drinks
**ROLE REQUIREMENTS**
- Service orientated and team player
- Able to work under pressure and in a fast-paced environment
- Good coaching skills
- Pro-active, friendly and warm personality
- At least 1 to 2 years of relevant experience
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