UX Researcher

BandLab is a social music platform that empowers everyone to be a creator. With a global community of over 50 million musicians and fans, BandLab combines music-making tools like the world’s first cross-platform collaborative audio workstation with social features like video sharing, messaging, and discovery.

As a UX researcher on the team, you will be responsible for designing and conducting user research across the company. Based on your expertise, you will identify the best methods for the team's goals. You will own all aspects of research (planning, recruitment, conducting, analysis, and reporting). In this role, you will help develop greater insights into the needs and desires of our customers in order to create and improve our products. The role involves interfacing with customers of our digital products, synthesizing qualitative and quantitative data, and working closely together with stakeholders and other UX researchers. At BandLab, we will empower you to use a variety of methodologies to unveil customer insights.
- As a researcher at our company, you will play a role in:_
- Research. You are responsible for the end-to-end lifecycle of user research. You employ a range of methodologies that you choose from based on the team's needs and goals. Within the organization, you will help teams locally with evaluative research and run cross-functional strategic research initiatives. Additionally, you will work with the innovation team in validating/disproving new product ideas through generative research.
- Collaboration/partnership. You engage with multiple teams across the organization through conducting research, presenting insights, or facilitating workshops. You work closely with product managers within sprint planning and roadmap planning, with designers to help them sketch out ideas and test designs, and with developers to spread insights through presentations and workshops. In addition to the product teams, you will work with marketing to test content and customer support to triangulate customer needs.
- Evangelism. You will be the bridge between the users and our organization. You will spread insights throughout our organization, to all necessary departments. You feel comfortable talking through the benefits of user research and when user research doesn't work.
- Impact. You understand the goal of the company, and relevant product/business metrics. With this information, you know how to prioritize the most impactful research for the organization and different teams. You proactively identify problems and projects for teams to work on, and you follow through on all projects by measuring success. You are responsible for finding the sweet spot between users, our product, and the business.

**What you will do**:

- Planning, recruiting, conducting, & synthesizing qualitative and quantitative research.
- Leading research initiatives to inform product strategy and innovation
- Executing research initiatives for teams to help show the right path for the next steps of a design, concept, or idea
- Creating deliverables, such as personas, journey maps, research documents, actionable recommendations, research presentations etc.
- Present your research findings to stakeholders, and work collaboratively wit product managers, researchers, designers, engineering teams and other parties who support our product development efforts.
- Collaborating with product managers in understanding upcoming research needs and prioritizing the most impactful research at the company
- Sharing insights from research across different teams and the organization to keep research top of mind
- Help teams iterate on ideas and keep the user top of mind when planning sprints and the following areas of improvement
- Facilitate ideation, brainstorming, and synthesis workshops with teams

**Requirements**:

- You have:_
- Experience in conducting user interviews, usability tests, quantitative research & recruitment
- Excellent communication and organizational skills

**Benefits**
- Healthcare, dental insurance
- Attractive paid annual leave, sick leave, childcare leave, volunteer leave and maternity leave
- BandLab Technologies staff discount
- Quarterly bonus and continuous learning budget
- Diversity and Inclusion_

BandLab Technologies commits to fostering diversity and inclusion in all that we do. Regardless of race, gender identity, sexual orientation, disability, religion or any other status protected by law, we offer applicants the equal opportunity to join, belong and flourish in our organisation.