Analyst / Associate, Client Lifecycle Management

-Job description

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Private Bank seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. At HSBC Private Bank, we put our clients at the centre of everything we do.

We are currently seeking a high calibre professional to join our team as an** Analyst / Associate, Client Lifecycle Management - Global Private Banking.**

**Principal Responsibilities**

The Client Lifecycle Management (CLM) team sits in the first line of defence and evaluates the quality of the client information gather and consolidated for the client onboarding, customer due diligence (CDD) and KYC, and exit management. Our objective is to centralizing key FCC knowledge in one team to better support the front office with consistency and quality.

The CLM Associate - Quality role will focus on Quality improvement perspectives, proactively engage with the CLM team and Relationship Management team, providing advice and support on CDD policy and procedures interpretation and guidance. The job holder will undertake sampled based Quality Check reviews on the Customer Due Diligence profiles and CLM workflows to ensure that prescribed internal control policies and procedures are followed through. He/she will also assist with the roll out of KYC policy changes and facilitate trainings.

The job holder should be precise, detailed oriented and be able to establish a strong working relationship with the front office Relationship Manager team and the CLM team in carrying his/her job responsibilities.
- Overall responsibility is to support the Country Head of CLM and CDD Adviser in ensuring the quality of the due diligence and Know Your Customer (KYC) information on the bank's customers, in line with HSBC policies at onboarding and periodic reviews
- Undertake sampling to ensure consistency of data quality obtained as part of customer onboarding, periodic and event driven reviews
- Report and track sampling review results & provides feedback to the business on the results of sampling reviews
- Development and delivery of training on core concepts and pain points in the CDD process (e.g. Source of Wealth, Financial Crime Indicators, Tax Transparency) for CLM Analysts, as well as the front office staff
- Work with the CDD Adviser when additional guidance on CDD policy is required
- Takes a pro-active approach to identifying areas of efficiency on existing CDD work flow processes and procedures needed to increase productivity and efficiency on an end-to-end basis
Requirements
- Degree qualified or with relevant professional qualifications, and accumulated broad banking experience
- In-depth knowledge of financial services, financial crime compliance and the external regulatory/industry environment
- Experience in undertaking AML / KYC reviews within the banking and financial institution
- Sound understanding of due diligence, risk identification and remediation activities
- Experience in overseeing the completion of KYC or due diligence activities and undertaking quality assurance an advantage
- Proven ability in working across multi-disciplinary and multi-cultural, diverse working environments
- Ability to work comfortably in a multi-function team and with management and all levels of staff
- Well organised and demonstrates sound problem solving and analytical skills
- Positive and proactive attitude, with flexibility to accommodate changing environment and willingness to take on new responsibilities

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.