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Ticketing Operations Executive

2 weeks ago

Marina Bay, Singapore Marina Bay Sands Full time

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE

Be part of our diverse and inclusive team.

Job Function

The Ticketing Operations Team at Marina Bay Sands plays a pivotal role in delivering exceptional guest experiences through seamless execution of ticketed attractions and events.

Structured into two synergistic sub-teams that bring specialized expertise while working in unison to ensure operational excellence across all ticketing touchpoints.
- Event Ticketing Services Team focuses on defining ticketing requirements, optimizing sales strategies and leveraging data insights to enhance both operational efficiency and overall customer journey.
- Event Ticketing Systems Team oversees the technical backbone of our ticketing system, driving continuous enhancements and ensuring robust, reliable performance to support business needs.

Responsibilities

Tickets and Access Configuration
- Own the end-to-end setup of events within the ticketing system, including seat inventory management and pricing configuration for current and future ticket builds. This involves meticulously gathering detailed information from account managers about event specifics, such as dates, pricing, seating arrangements, and special requirements. Ensure all event details are accurately entered into the system to facilitate smooth sales and operations.
- Configure and optimize an access control system to ensure secure, efficient and seamless entry operations across all venues.

Ticketing System Management (Day-to-day)
- Assist and follow through all technical aspects of the ticketing system (eg: system improvements, website updates, connecting different systems, user acceptance testing and creating reports.)
- Assist with developing of Standard of Procedures (SOPs) and training guides, to support operational consistency and knowledge.
- Oversee the end-to-end process of ticketing system enhancements:

- Evaluate and prioritize requests from stakeholders and find ways to improve and automate processes, and de
- Review and prioritize enhancement requests based on urgency, revenue impact, and operational needs.
- Work with the IT team and ticketing provider to develop, test, and implement system improvements.
- Provide ongoing support and troubleshooting assistance for ticketing system-related issues.
- Any other duties as assigned.

Requirements
- Experience of ticketing systems and platforms or technical concepts such as APIs has a strong advantage.
- Resilient, analytical, and detail-oriented, with the ability to manage competing priorities, solve problems strategically, and maintain accuracy in a fast-paced environment.
- Strong written and verbal communication skills, with the confidence to engage across various levels of the organization.
- Self-motivated and independent, yet a collaborative team player capable of understanding and navigating multiple systems to perform effectively.
- Strong analytical skills and strategic thinking.
- Comfortable to work extended hours during event days (including weekday evenings, weekends and public holidays), rotational shifts and remain contactable for urgent matters outside of standard hours as required by business needs.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.