Operation Executive

3 days ago

Marina Bay, Singapore Marina Bay Sands Full time

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

The Ticketing Operations Team at Marina Bay Sands plays a pivotal role in delivering exceptional guest experiences through seamless execution of ticketed attractions and events.

Structured into two synergistic sub-teams that bring specialized expertise while working in unison to ensure operational excellence across all ticketing touchpoints.
- Event Ticketing Services Team focuses on defining ticketing requirements, optimizing sales strategies and leveraging data insights to enhance both operational efficiency and overall customer journey.
- Event Ticketing Systems Team oversees the technical backbone of our ticketing system, driving continuous enhancements and ensuring robust, reliable performance to support business needs.

Stakeholders Management
- Coordinate with internal and external stakeholders to prepare for ticket sales, ensuring alignment and prepare for upcoming events.
- Drive effective communications and coordination across multiple stakeholders to manage timelines and deliver on concurrent event requirements with precision.

Tickets and Access Configuration
- Own the end-to-end set up of events within the ticketing system, including seat inventory management, pricing configuration for current and future ticket builds.
- Configure and optimize access control system to ensure secure, efficient and seamless entry operations across all venues.
- Perform thorough checks to ensure accuracy and functionality of ticket configurations prior to deployment.
- Collaborate with relevant teams to troubleshoot and resolve any issues related to ticket set up.
- Conduct User Acceptance Testing (UAT) to validate system changes and ensure they meet business requirements.
- Develop and maintain clear documentation, including Standard of Procedures (SOPs) and training guides, to support operational consistency and knowledge.
- Support ad-hoc tasks and projects assigned, contributing to the continuous improvement.

Reporting and Data Analysis
- Generating regular reports - daily, weekly and monthly, as required by the business to monitor trends and performance metrics.
- Prepare comprehensive reports including post-event reviews, ticket sales summaries and analytics to support business insights and decision-making.
- Ensure data integrity and accuracy by maintaining up-to-date and reliable records of event sales and ticketing performance.

Job Requirements

Education & Certification
- Diploma / Degree in Business Administration, Events Management, Hospitality, or related field preferred

Experience
- No experience required as training will be provided

Other Prerequisites
- Comfortable working in a fast-paced environment and ability to handle stress
- Able to manage multiple stakeholders, both internal and external
- Meticulous and well organized
- Excellent written and verbal communication skills
- Independent, self-motivated and team player
- Keen interest in data analysis, knowledge of systems integration and project management will be a bonus.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

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