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Player Support Executive

3 weeks ago

Singapore PTW (SINGAPORE) PTE. LTD. Full time

**Description**
- Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.
- Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
- Escalating real-time issues to client/supervisor.
- Translate Traditional Mandarin to English and vice versa
- Report and minutes writing in Traditional Mandarin and/or English
**Requirements**:

- English (fluent), Traditional Mandarin (fluent, native)
- Requires to work on weekends and public holidays with a fixed schedule.
- Strong in both written and communicating in English and Traditional Mandarin - in order to liaise with Mandarin speaking associates
- Ability to deliver excellent customer service quality utilizing soft skills
- Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support
- Ability to solve and analyse information accurately with appropriate speed and guidelines
- Team player
- Those with strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: $1,800.00 - $2,600.00 per month

**Benefits**:

- Dental insurance
- Employee assistance programme
- Employee discount
- Health insurance
- Professional development
- Work from home
Schedule:

- Flexible hours
Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus
**Experience**:

- Customer support: 1 year (preferred)
Work Remotely:

- Temporarily due to COVID-19