Player Support(Gaming)

5 days ago

Singapore GK CONSULTING PTE. LTD. Full time

Our client, a prominent video game development company recognized for its creation of captivating mobile games, has a track record of launching three successful titles, each attracting over 20 million players worldwide. They are in search of a Player Support Specialist to address players' queries and assist in community management.

**Responsibilities**:

- Provide timely support to customers and answer their queries.
- Ensure all issues and feedback are properly logged in the support ticketing system.
- Know our games inside out and ensure all player queries are addressed appropriately.
- Follow up and reply to store reviews.
- Support community engagement initiatives Compiling reports and delivering updates on community sentiment and other related community insights.

**Requirements**:

- Passionate about gaming
- Typing speed minimum of 50 WPM
- Ability to communicate in Mandarin fluently to communicate with internal stakeholders in China.

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