
Player Support Executive
2 weeks ago
Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.
- Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
- Escalating real-time issues to client/supervisor.
- Translate Mandarin to English and vice versa - Report and minutes writing in Mandarin and/or English
**Requirements**:
- English (fluent), Mandarin (fluent, native)
- Requires to work on weekends and public holidays with a fixed schedule.
- Strong in both written and communicating in English and Mandarin - in order to liaise with Mandarin speaking associates
- Ability to deliver excellent customer service quality utilizing soft skills
- Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support
- Ability to solve and analyse information accurately with appropriate speed and guidelines
- Team player
- Those with strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience
- This role will be on WFH(Singapore).
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