IT Support Administrator

3 days ago

Singapore HILLEMAN LABORATORIES SINGAPORE PTE. LTD. Full time

The IT Support Administrator is responsible for overseeing IT infrastructure, systems, and services, while also managing office administration, including office systems ownership, vendor management, and facilities coordination.

**RESPONSIBILITIES**:
**IT Support**
- Responsible for IT infrastructure strategy, architecture, processes, and IT policies in line with local and international regulations
- Lead the design and deployment of new IT systems and services.
- Oversee IT operational work performed by service providers, including cloud infrastructure deployment and maintenance.
- Develop, test, and maintain technical disaster recovery
- Manage IT budgets, subscriptions, licenses and service contracts
- Perform IT asset management inclusive of component inventory maintenance and associated documentation.
- Monitor and ensure smooth operation of technical equipment in meeting rooms and office facilities.
- Perform role of IT business partner to ensure optimal use of IT including hardware and software to improve productivity

**Administration & Office Support**
- Serve as system owner for troubleshooting IT-related issues across the organization.
- Coordinate employee onboarding and offboarding processes (e.g., laptop setup, account setup, access card creation/deletion).
- Liaise with building management, facilities teams, and external vendors to address maintenance, repairs, and operational needs.
- Oversee and manage service contracts for office equipment (e.g., printers, machines, and communication tools).
- Ensure timely support for office infrastructure to minimize downtime and disruptions.
- Serve as a point of contact for staff queries related to IT
- Assist in coordinating company-wide communications on IT
- Executing Management Team's directives
- Performs other duties as assigned

**EDUCATION, BEHAVIORAL COMPETENCIES AND SKILLS**:

- Diploma / Degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
- Understanding of software project life cycle and experience in working with MES software will be an advantage
- Minimum 3-5 years of experience in IT support, systems administration, or office administration
- Experience managing vendors, service contracts, and IT infrastructure (cloud and on-premises).
- Familiarity with IT policies, cybersecurity best practices, and regulatory compliance.
- Strong working knowledge of computer systems, security, network and systems administration, databases, data storage systems, and phone systems.
- Demonstrate critical thinking and decision-making abilities
- Solid grasp of IT infrastructure, operations best practices, and IT governance policies
- Team player with a track record of performance, creative problem-solving, and strong communication skills.

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