Solutions Engineer

2 weeks ago

Singapore Unlimit Full time

**_About Unlimit_**
- Founded in 2009, Unlimit is a global fintech company with 16 offices all over the world and more than 500 employees, that offers a large portfolio of financial services - from acquiring (payment processing) to banking as a service. Our mission is to be “ready for tomorrow” and to provide our customers with a sense of stability in the everchanging financial landscape and an opportunity to be prepared for whatever the tomorrow of business brings their way, so that while others observe, they can already take an advantage._

**About the job**:
As a cutting-edge provider of crypto on and off-ramps, Unlimit Crypto is paving the way for the next generation of financial technology. Our Developer Relations Engineers play a crucial role in partnering with leading crypto companies, ensuring their successful integration with our platform. This role demands proactive problem-solving, excellent communication, and a strong technical foundation in cryptocurrency and payments technologies.

**Role Objectives**:

- Smooth Partner Integration: Ensure that partners can integrate smoothly and transition to production without any unforeseen issues.
- Exceptional Communication: Respond promptly to partners, providing a VIP experience through quality interactions and fast service.
- Collaborative and Approachable: Maintain ease of communication, facilitating a cooperative working environment with partners.
- Technical Support: Develop demos and assist with partner integrations as needed.

**Key Success Metrics**:

- Responsiveness: Address and resolve queries and tasks efficiently.
- Partner Relationship Management: Establish and maintain strong relationships with partners, ensuring they feel valued and supported.
- Product Expertise: Deep knowledge of Unlimit Crypto products to provide rapid solutions to technical issues.
- Integration Support: Aid developers in seamless end-to-end integrations; extensive understanding of APIs, SDKs, and crypto payments is required.
- Problem-Solving: Navigate through ambiguous situations to find solutions and provide clarity. Demonstrates ingenuity in overcoming obstacles and crafting effective solutions under challenging circumstances.

**Key Responsibilities**:

- Documentation: Proactively update and enhance API documentation to improve the developer experience.
- Partner Support: Assist partners throughout the integration process to ensure a frictionless transition to production.
- Issue Resolution: Investigate partner inquiries and collaborate with the team to prioritize solutions and manage expectations.

**Required Skills and Qualifications**:

- Technical Expertise: Extensive experience with APIs and SDKs.
- Communication: Strong interpersonal skills with both partners and internal team members.
- Crypto or Payments Knowledge: Robust understanding of cryptocurrency, particularly in payment contexts. Experience in developing Web3 or payments projects is a plus.
- Proficient in English

**We offer**:

- Attractive monthly salary paid in line with experience
- Full-time employment, vacation, sick, and paid holidays
- Modern workplace with all necessary equipment
- A team of top international professionals to learn from
- Multicultural working environment

**CV's must be submitted in English**

**_
Join Unlimit Team now_

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