Solutions Engineer

About the job

SummaryBy Outscal

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**About Glean**
- We’re on a mission to bring people the knowledge they need to make a difference in the world.
- Glean was founded by a seasoned team of former Google search and Facebook engineers, who wondered why we don’t have an easier way of finding what we need at work. In our personal lives, we have tools to help us find pretty much whatever we need. Why don’t we have that at work? And that was the beginning of Glean.
- Glean is the best part of Google Search and ChatGPT combined Our platform searches across all your company’s apps to help you find exactly what you need and discover the things you should know. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same.
- We're backed by some of the Silicon Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.

**About the role**
- The Solution Engineer role sits within the GTM organisation within the APAC region; making you a trusted technical advisor of the local sales team, our partners, and our customers. You will work on many exciting projects with some of the most future-forward organisations; helping to guide the beginning of their Generative AI journeys.
- At Glean, our Solution Engineers work with our customers to help them connect Glean to their most important decision-making platforms. These platforms include Microsoft 365, Google Workspace, Jira, Confluence, Slack, GitHub, Zendesk, and everything in between As an SE, you will work closely with our local Account Executives (AEs) and will be responsible for the technical success and delivery of our sales opportunities. Your role will include:

- Performing interactive demonstrations of the Glean platform to prospective customers.
- Educating the technical teams of our prospective customers on the architecture of the Glean platform. Specifically, articulating the “how” of how our solution works in the context of the customer landscape.
- Scoping and executing sponsored pilot and Proof of Value (PoV) exercises to ensure the technical requirements and business objectives that the Glean solution provides are validated.
- Educating and training our customers and partners on our product to ensure that they are set up for success.
- Presenting at company sponsored events such as Google Cloud Next and AWS re:invent.
- Liaising with Glean product managers and engineers to investigate issues, raise feature requests, and understand our future roadmap.

**What we’re looking for**
- At Glean, we consider 3 critical dimensions for being a successful SE**:(aha
- wow) / t**:

- **“aha”** = Do you have a curious mind and are constantly trying to learn? Do you bring use cases/capabilities/ideas to light that either weren’t in play previously or undiscovered before your involvement? Do you inspire others with your passion for new ideas? Do you listen _actively_ to the real problem during customer meetings?
- **“wow”** = Do you bring the _magic_ to your demos and presentations? Do you leave the audience wanting more whether than be online, in-person or at events? Are your demo’s on point, your meetings targeted and assets of the highest quality? Is your word your bond and you are trusted by others to deliver on time and within expectations?
- **“t**” = The most precious commodity of all, time. Do you maximize your _aha_ and _wow_ by scaling yourself and others? Are you a multiplier and an amplifier of teammates and customers? Does your involvement in a deal or opportunity drive success for you and for others?
- Glean expects you to be an innovative thinker who doesn’t settle for mediocrity or the status quo. Challenge yourself, us and customers to ensure we can all succeed in this new era of Gen AI-derived productivity.

**What you will need**
- You will have a bachelor's degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent work experience).
- At least 5+ years experience in enterprise software pre-sales and have used value-based discovery frameworks.
- You possess excellent analytical and problem-solving skills with the ability to handle complex technical challenges.
- You are able to explain complex technical concepts in layman’s terms to help educate and train our customers, prospects, and partners.
- You are comfortable presenting, both virtually and in-