Director, Distribution Performance Management and

About FWD Group

FWD Group is a pan-Asian life insurance business with approximately 10 million customers across 10 markets, including some of the fastest growing insurance markets in the world. Established in 2013, FWD is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD is committed to changing the way people feel about insurance.

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PURPOSE
- Drive the overall strategic initiatives of Distribution across all business units and in order to ensure current and long-term profitability and growth.
- Collaborate across FWD businesses to ensure alignment with the Company’s’ overarching Vision and multi-channel strategy (HYBRID) and support distribution channel heads and marketing teams to set achieve their respective KPIs.
- Business unit performance analysis, historical trends, forecast and inputs to strategic planning. Facilitating the decision making.

KEY ACCOUNTABILITIES

Supporting Markets (Vietnam, Philippines, Malaysia, Singapore, Indonesia)
- Performing deep dive around the areas related to performance drivers within these BUs.
- Serve as a thought leader to promote best practices and implement GO initiatives.
- Perform relevant analysis, as requested/required to support/drive decision making and challenge local C level teams.
- Manage parallel review and assessment of relevant deliverables while working collaboratively with Group and local stakeholders such as such as Finance, Channels, Digital teams etc.
- Engage BUs to ensure that appropriate controls are in place including strong focus on financial controls, appropriate channel mix management.
- Lead the discussions around monthly sales reporting, planning and review process. Ensuring quality and accuracy with detail analytical view on our business.
- Provide periodic updates to executive team and board, commentary, analyses, and/or data visualizations that answer the problem within designated markets. Measure progress of results to achieve projected forecasts and growth.
- Being Emerging Markets contact point and responsible person to review and provide guidance and advice for any distribution related reporting.

Play a key role in quarterly discussions for Markets (Vietnam, Philippines, Malaysia, Singapore, Indonesia)
- Driving discussions around annual planning exercise and periodic forecasts, quarterly updates while working closely with local CEO, local and group channel heads.
- Facilitate group approvals as per delegated authority.
- Take lead to direct and provide the guidance to the local Exco in the development of major initiatives and business strategy, including the review of cross functional business plans.

Distribution governance across FWD markets (Banca, Partnership and Agency)
- Review compensation changes, various sales incentives and campaigns across different channels. And facilitate approvals as per delegated authority framework.
- Ensure rigorous review of industry hire proposals before recommending to GCDTO or MD to approve and engage channels for periodic performance.

Distribution Performance Management across FWD markets (Banca, Partnership and Agency)
- Manage Monthly Sales Dialogues conversations with the local senior management team on monthly basis.
- Drive high quality MSD reporting as the single source of truth across various departments in FWD group.
- Conduct in-depth analysis on distribution performance across various channels and provide insights into forecasts and forward-looking activities and initiatives of the markets.
- Follow-up on critical distribution initiatives discussed during the MSD