Current jobs related to Manager, Service Excellence Office - Singapore - NLB National Library Board
-
Singapore Public Service Division Full time $90,000 - $120,000 per year[What the role is]This role is ideal for individuals who thrive in a dynamic, customer-focused environment and are keen to be part of a team that values both human touch and digital innovation in delivering excellent service.[What you will be working on]As a Deputy Manager in the Office of Organisation and Service Excellence (OSE), you will lead and...
-
Office Services
5 days ago
Singapore OFFICE SECRETARIES PTE. LTD. Full timeTo work closely with the Admin Manager in the day-to-day operations to ensure the smooth running of the Singapore office. Interacts with Partners, Attorneys, Staff Members and External Vendors. **Facilities management**:Oversee facilities management for the office, ensuring the smooth day-to-day operations, including the management of vendors, building &...
-
Client Services Officer
2 weeks ago
Singapore Office Secretaries Full time**Responsibilities** - As a Client Services Officer, you will be responsible for managing our front desk and offer a variety of administrative support across our practice. Multi-tasking is essential in this role, it requires the ability to juggle and prioritize even when under time pressure, including the following: - Coordinate front-desk activities,...
-
Office Manager
1 week ago
Singapore Office Secretaries Full time**Responsibilities**: - Administration- Manage day-to-day office administrative operations - Work closely and provide assistance to functional directors and managers in regional offices - Review administration team resources and job assignments - Implement Lawyers’ Manual, Staff Manual and other Firm-wide policies - Produce office improvement plans -...
-
Office Manager
1 day ago
Singapore Office Secretaries Full time**Office Manager** **Key Responsibilities**: - Responsible for the efficient running and delivery of all office administration and operations functions; - Manage all suppliers and third - party relationships for all Operations functions (including commercial negotiations, agreement and review of service levels, escalation and resolution of problems...
-
Office Manager
4 days ago
Singapore Office Secretaries Full timeThis role provides full and general support to the Singapore office and reporting directly to the Director of International Operations and Singapore-based Partners. The role will liaise closely with London office to ensure consistency and procedures across the firm.*** **Essential Job Function**: - Facilities Management - Ensure the smooth day-to-day...
-
Social Services Professional
6 days ago
Singapore beBeeCase Manager Full timeJob DescriptionWe are seeking a dedicated and compassionate professional to join our team as a Social Worker. This role is perfect for individuals who are passionate about making a positive impact in the lives of others.About the RoleDeliver case management and counselling services to clients, providing them with support and guidance during challenging...
-
Office Services Assistant
2 days ago
Singapore OFFICE SECRETARIES PTE. LTD. Full time2 years exp **Roles & Responsibilities** **Responsibilities** Office Services - Ensuring all staff desk is cleared before the end of the day - Liaising with print room or office services team on office items for staff and returning of office items - Managing unclaimed items in the office and liaising with individual staff on their lost items - Providing...
-
Office Manager
2 weeks ago
Singapore OFFICE SECRETARIES PTE. LTD. Full time**Responsibilities**: Administration - Manage day-to-day office administrative operations - Work closely and provide assistance to functional directors and managers in regional offices - Review administration team resources and job assignments - Implement Lawyers’ Manual, Staff Manual and other Firm-wide policies - Produce office improvement plans -...
-
Singapore Republic Polytechnic Full timeOffice of Organisation and Service Excellence - Deputy Manager Join to apply for the Office of Organisation and Service Excellence - Deputy Manager role at Republic Polytechnic . This role is ideal for individuals who thrive in a dynamic, customer-focused environment and are keen to be part of a team that values both human touch and digital innovation in...
Manager, Service Excellence Office
2 weeks ago
[What the role is]
The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore.
At NLB, you can look forward to a flexible, hybrid work environment with rewarding, impactful deliverables that improve the lives of the community. With caring colleagues, you will be in an ideal environment for professional development, innovation and impact.
We can offer you:
- A chance to Impact the Community, bridge gaps and empower everyone with the opportunity for learning and discovery.
- An opportunity to Innovate and Push Boundaries. We value ideas, curiosity and a passion for innovation to transform our libraries and archives.
- An organisation that Cares for your Growth and Wellbeing through investment in staff development and wellbeing in a supportive and collaborative environment.
[What you will be working on]
You will support the daily operations within the Service Excellence Office which is a critical nerve centre within the organization, being the main touch point for the public.
- Support the team in their data analytics, communication, approach, and response to customers’ enquiries and escalate cases where necessary
- Provide support for the implementation and execution of service transformation initiatives (e.g. Channel Migration Project, Interactive Voice Response (IVR) system and chatbot)
- Partner stakeholders to drive a culture of service excellence (e.g. programmes, recognition)
- Handle existing and new channels to engage customers and work closely with internal stakeholders to ensure smooth implementation of the channels
- Maintain oversight across touchpoints to champion and drive service innovation as well as working with stakeholders on UI/UX design
- Drive the development of processes and strengthen team’s capability to facilitate channel migration from traditional modes to digital channels (e.g. Chatbots).
- Working closely with SEO team and across NLB to implement transformation projects that are guided by service analytics and contribute to building capability among other officers on how service analytics supports service transformation.
- Assist in the preparation and analysis of service quality-related reports for updates to management and other parties as required
- Gather areas for improvements and enhancement, from audits, surveys and analysis.
- Monitor and analyze quantitative and qualitative service performance measurements (i.e. volume of enquiries and feedback) of the various service channels, to ensure services are within standards
**[What we are looking for]**
- Tech-savvy, data driven and passionate for transformation
- Good communication skills (written and spoken)
- Strong team player, good leadership, and networking skills
- Meticulous, analytical, patient and has a positive mindset
- Keen learner and ready to take on challenges
