Patient Service Associate

4 days ago

Queenstown, Singapore Alexandra Hospital Full time

As a Patient Service Associate in Urgent Care Centre or Ward, staff will be responsible for the delivery of friendly and efficient customer service and creating a warm and welcoming atmosphere for all internal and external customers/ patients. The key aim of the role is to provide excellent patient care and satisfaction, and to contribute to the smooth operations of the hospital.

**Duties & Responsibilities**
- Ensure department’s operational readiness. Ensure that workstations are always kept tidy and clean. Ensure sufficient stationery stock is maintained in the department.
- Assist with smooth patient journey including:

- Registration of patients, and updating of NOK contacts
- Attending to and managing patients’ enquiries
- Assisting with admission process, which includes financial counselling and monitoring of bed request status.
- Handle admission, discharging and/or transferring of patients which includes system discharge, scheduling of appointments, payment collection and maintaining proper personal records of patients without compromising any data and safety breaches.
- Providing value-added value services that contributed to the smooth operations of the department and overall staff and patient satisfaction.
- Ensuring accurate and timely registration and promote the usage of self-help kiosk.
- Provide administrative assistance in the daily operations and department events.
- Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.
- Provide chaperone assistance to doctors/nurses and prepare consultation documents when requested.

**Requirements**:

- Minimum GCE “O” Levels qualification or equivalent.
- Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
- Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
- Able to multitask and work in a fast-paced environment.
- Working schedule: 5 days’ work week (Monday to Sunday, inclusive of Public Holidays), on 2 or 3 rotating shifts (morning, afternoon and midnight).
- *Only Singaporean and Singapore PRs may apply._

**Job Type**: Contract
Contract length: 24 months

Pay: $2,000.00 - $2,500.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Parental leave
- Professional development

Schedule:

- Late shift
- Night shift
- Shift system
- Weekend availability

Supplemental Pay:

- 13th month salary
- Performance bonus
- Yearly bonus

Work Location: In person

  • Intern, Patient Service Associate

    5 days ago

    Queenstown, Singapore National University Polyclinics Full time

    Being the Patient Service Associate intern, you will have the opportunities to coordinate and execute initiatives and tasks to increase patients’ adoption of digitalisation platforms, including self-management of health services via OneNUHS App. Additionally, you will play an active role in patient engagement and education and contribute to nationwide...

  • Patient Service Associate

    2 days ago

    Queenstown, Singapore National University Hospital Full time

    **Job Purpose** Patient Service Associate is to manage and provide frontline patient services such as patient admission, in-flight / discharge billing consultation, modes of payment consultation, general enquiries handling, birth registration and cashiering. - **Duties and Responsibilities** - Primary duties and responsibilities (80%) - Pre-Admission...

  • Patient Service Associate

    3 hours ago

    Queenstown, Singapore National University Hospital Full time

    **Patient Service Associate** **Specialist Outpatient Clinics** **Job Purpose** As a Patient Service Associate, you will deliver friendly, efficient customer service and build positive relationships by creating a warm and welcoming atmosphere for all patients. You are the key personnel in helping patients navigate through our healthcare systems, resolve...

  • Patient Service Associate

    4 days ago

    Queenstown, Singapore Alexandra Hospital Full time

    As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction. **Duties & Responsibilities** - Ensure clinic’s operational readiness - Register patients and book...

  • Patient Service Associate

    1 week ago

    Queenstown, Singapore Alexandra Hospital Full time

    As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction. **Duties & Responsibilities** - Ensure Procedural Area Readiness - Adhere to Procedural Areas Readiness...

  • Patient Service Associate

    1 week ago

    Queenstown, Singapore National University Hospital Full time

    **1.** **Job Purpose** The jobholder is responsible to the Nurse Manager in performing all administrative, secretarial and operational duties using specific knowledge of medical terminology and hospital procedures to achieve patient service quality. **2.** **Duties and Responsibilities** **2.1 Primary Job Duties and Responsibilities (80%)** Admission /...

  • Patient Service Associate

    1 week ago

    Queenstown, Singapore National University Hospital Full time

    **1. Job Purpose** To deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all of internal and external customer/patients, with the key aim of providing excellence patient care and satisfaction. **2. Duties and Responsibilities** 2.1 Primary **Responsibilities**: - Ensure overall décor and cleanliness in the...

  • Patient Service Associate

    2 weeks ago

    Queenstown, Singapore Ng Teng Fong General Hospital Full time

    The incumbent shall be responsible for: - Counter Duties & Customer Service - Visitor Management - Patient’s Movement Management - Appointment Scheduling - Financial Counselling - Death Registration - Billing & Financial Related Duties **Job Requirements** - Minimum GCE 'N' level - Previous experience in a healthcare setting or customer oriented...

  • Patient Service Associate

    4 days ago

    Queenstown, Singapore National University Hospital Full time

    **1. Job Purpose** The jobholder is responsible to the Nurse Manager/Ops Executive in performing all administrative and operational duties using specific knowledge of medical terminology and hospital procedures to achieve patient service quality. **2. Duties and Responsibilities** - **Primary Responsibilities and Duties (80%)** - Admission/ Discharge/...

  • Patient Service Associate, Emergency Medicine

    3 days ago

    Queenstown, Singapore National University Health System Full time $40,000 - $60,000 per year

    1. Job PurposeTo provide administrative support and deliver friendly and excellent customer service to patients and visitors, to achieve excellence in patient care and satisfaction.To ensure that functions and responsibilities assigned are efficiently performed to provide effective patient careAdhere to policies and procedures of hospital services2. Duties...