Inside Sales Team Leader

5 days ago


East Singapore HR Affiliates Full time

This role requires the employee to manage a team of Internal Sales Coordinators through the implementation of efficient processes and policies pertaining to the entire process of order fulfilment.
- Motivate, coach and mentor team members to deliver optimal results through established and/or new processes; responsible for evaluating team performance and provide recommendations to the Head of Sale
- Projects Order Fulfilment - Ensure that there are sufficient resource(s) to support key projects order fulfilment; be responsible for the efficiency of projects order fulfilment
- Team Performance - Be responsible in driving the Key Performance Indicators (KPIs) of the team in the following categories:

- (a) Customer Enquiries
- (b) Sales Quotations
- (c) Order Processing
- (d) Goods Returned/claims & Credit Notes

**Requirements**:

- Aptitude to manage a team - Displays the right attitude and passion in coaching and mentoring a team for success.
- Competent in SAP system
- Process-oriented mindset with the desire to improve processes that will drive the performance of the internal sales team
- Customer-oriented Mindset - Understands the importance of managing customer relationships whilst maintaining the interests of the company
- Communication skills - Able to communicate clearly with the team especially on expected KPIs of the team as well as any process changes to ensure that all intiatives are successfully implemented
- She/he accepts responsibilities with positive attitude, is reliable, responsible and dependable, fulfilling obligations
- Location East

R Affiliates; EA No: 10C3060; ROC No: 53164100K

**Job Types**: Full-time, Permanent

**Salary**: $4,000.00 - $5,000.00 per month

Schedule:

- Monday to Friday

Supplemental Pay:

- 13th month salary
- Performance bonus


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