Chubb Life: Transformation Lead

Reporting to the COO for Chubb Life, the primary responsibility of the Transformation Lead is to identify, define, and implement transformative changes that will improve service to our customers and salesforce while also making Chubb Life more efficient.

**Responsibilities**
- **Discovery & Opportunity Identification (20%)**:Work with country teams to understand how we do things today across end-to-end processes. Identify issues, root causes, and recommends changes that will deliver meaningful efficiencies. Communicate and socialise with stakeholders and build consensus around recommendations.
- **Lead / Participate in Projects (30%)**:Take a leadership role in major projects, particularly where the project spans across countries. Lead / participate in solution design with cross-functional teams, implement business process innovation to effect change across the business to improve the overall effectiveness and efficiency.
- **LEAN & Capabilities (20%)**:Develop LEAN / business improvement capabilities in each country. Build small groups of people who have the skills and mindset to drive transformation and ongoing improvement.
- **Develop / Enhance Standard Processes & Models (10%)**:Work with the business and technology teams to determine the most appropriate processes across the policy lifecycle (new business, underwriting, customer service, policy servicing, and claims) to deliver excellent customer / producer experience, efficiently. Develop process and role/task documents that become the standard for the Chubb way of doing things. Create and maintain process designs, project/program documentation including plans and status reports. Also analyse ongoing performance data to compare actuals against targets to ensure we deliver efficiency improvements and realise expected benefits.
- **Leadership and Talent Development (20%)**:Lead, coach, and develop the team members, building their knowledge and skills. Manage their workload, providing clarity around expectations and opportunities for each individual to take ownership of initiatives.

**Core Competencies**
- **Problem Solving**:Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situations.
- **Continuous Learning**:Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth.
- **Initiative**:Willingly does more than is required or expected in the job. Meets objectives on time with mínimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.
- **Adaptability**:Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course.
- **Results Orientation**:Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results.
- **Values Orientation**:Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks “One Chubb”.

**Additional Requirements**
- 10+ years of experience in similar complex financial services environments.
- Intense curiosity and a desire to learn and understand.
- Ability to distil complex information in order to communicate clearly to others.
- Excellent communication skills and ability to interact with stakeholders at many different levels.
- Experience with LEAN / 6 Sigma tools and methodologies.
- Ability to participate in and support multiple projects with competing priorities.
- Experience in the Life Insurance domain would be ideal.
- Tertiary level qualifications in Engineering/Business/Finance or Management. Equivalent skills and experience will also be considered.