Customer Service Ambassador

4 days ago

Singapore TASTER FOOD PTE. LTD. Full time

**Job Duties and Responsibilities**:

- Lead operation team in frontline to provide each customer with a wonderful dining experience.
- Be Din Tai Fung brand ambassador, upholding our brand philosophy and company values by demonstrating excellent customer service and maintaining good customer relationships
- Engage with customers through checking on their dining experience, making recommendations and gathering feedback to provide service enhancement to customer
- Initiate and handle the post feedback investigation process and propose preventive actions
- Preparation of Customer Care Memos
- Other duties involve assisting the outlets in charge of operation matters

**Requirements**:

- Degree/Diploma/'O' Level / Certificate in F&B/ Tourism and Hospitality/Event Management
- At least 2 -3 years working experience in similar capacity in the F&B or customer service industry
- Able to work in a fast paced and customer focused environment
- Able to work under pressure and keep to deadlines given
- Able to function efficiently in a team setting and also independently
- Able to resolve customers issues promptly and to customers’ satisfaction
- Good interpersonal, communication, writing and listening skills
- Meticulous
- Proactive to perform job duties and assignment

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