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Vip Desktop Engineer

2 weeks ago

Singapore Rapsys Technologies Full time

VIP User Support - Assisting users in troubleshooting daily systems issues on their PCs or laptops.
- Own and oversee the detailed investigations of incidents to evaluate root causes and ensure implementation of targeted, value added and controlled remediation plans.
- Perform troubleshooting for client platform related problems
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Perform service request related to client platforms.
- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- Involve in client platform implementation/upgrade project.

Schedule:

- Day shift

**Experience**:

- Desktop support: 1 year (preferred)