
Vip Desktop Support
1 week ago
To provide VIP support with track record of VIP support minimum more than 3 years of support experience
- As a single point of contact for incident resolution, coordinating with other resolver group to ensure the reported incident are resolved/escalating as required
- Performed Desktop Support services to users
- This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Performs remote troubleshooting and resolution to address various endpoint related issues
- Perform technical escalation to onsite team if unable to resolve remotely
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
- Updates Incident records
- Creates and updates work instructions (where necessary)
**Job Type**: Contract
Contract length: 12 months
**Salary**: $3,000.00 - $3,500.00 per month
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- Desktop support: 1 year (preferred)
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