Customer Engagement Executive

2 weeks ago

Geylang, Singapore ICF International Pte Ltd Full time

**Location**
EUNOS

**Job Function**
Communications, PR & Marketing

**Employment Type**
Full Time

**Position Level**
Senior executive

**Education Level**
Degree

**Min Yrs of Work Experience**
2 Years Of Experience

**Salary Range**
4,000 - 4,500

**Number of Vacancies**
1

**Posted On**
6 hours ago

**Expiring On**
1 month

**Key Responsibilities**

**Customer Relationship & Engagement**
- Serve as a point of contact for customers, addressing inquiries, concerns, and feedback promptly and professionally.
- Build positive customer relationships to support trust and long-term engagement.
- Support marketing and sales teams in campaigns designed to improve customer participation and satisfaction.

**Customer Experience & Billing**
- Assist in tracking and managing billing processes, ensuring accuracy, timely invoicing, and follow-up on outstanding payments.
- Maintain proper documentation of contracts, service agreements, and customer records.

**C-Suite Administrative Support**
- Coordinate meeting schedules, travel arrangements, and event logistics for senior leadership.
- Assist in preparing briefing notes, agendas, and follow-up documentation for executive-level meetings.
- Support communication flow between executives and internal teams to ensure timely updates and task completion.

**Reporting & Insights**
- Maintain accurate records of customer interactions, billing, and engagement activities.
- Support preparation of periodic reports on customer satisfaction, engagement levels, financial tracking, and operational support activities.

**Job Requirement**

**Requirements & Qualifications**
- Diploma/Degree in Business, Marketing, Communications, or related field.
- Fresh graduates are welcome to apply; prior experience in customer service, engagement, or administration will be an advantage.
- Strong organizational, interpersonal, and communication skills.
- Proficient in MS Office Suite; familiarity with CRM or billing tools is an advantage.
- High level of discretion and professionalism in handling confidential matters.
- Ability to multitask, prioritize effectively, and learn quickly in a fast-paced environment.

**About**ICF International Pte Ltd**

Ship Building and Repair

FUTURE-READY MARINE INTERIOR TURNKEY SOLUTIONS SPECIALIST ICF Group aspires to become a robust and flexible organization that is able to support the ever-changing needs and requirements of our customers and their customers as society evolves across eras. ICF Group strives to stay true to our slogan Overview_We Build Your Dreams

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