Customer Engagement Executive
3 days ago
Location
EUNOS
Job Function
Communications, PR & Marketing
Employment Type
Full Time
Position Level
Senior executive
Education Level
Degree
Min Yrs of Work Experience
2 Years Of Experience
Salary Range
4,000 - 4,500
Number of Vacancies
1
Posted On
14 minutes ago
Expiring On
1 month
Job Description
Key Responsibilities
Customer Relationship & Engagement
Serve as a point of contact for customers, addressing inquiries, concerns, and feedback promptly and professionally.
Build positive customer relationships to support trust and long-term engagement.
Support marketing and sales teams in campaigns designed to improve customer participation and satisfaction.
Customer Experience & Billing
Assist in tracking and managing billing processes, ensuring accuracy, timely invoicing, and follow-up on outstanding payments.
Maintain proper documentation of contracts, service agreements, and customer records.
C-Suite Administrative Support
Coordinate meeting schedules, travel arrangements, and event logistics for senior leadership.
Assist in preparing briefing notes, agendas, and follow-up documentation for executive-level meetings.
Support communication flow between executives and internal teams to ensure timely updates and task completion.
Reporting & Insights
Maintain accurate records of customer interactions, billing, and engagement activities.
Support preparation of periodic reports on customer satisfaction, engagement levels, financial tracking, and operational support activities.
Job Requirement
Requirements & Qualifications
Diploma/Degree in Business, Marketing, Communications, or related field.
Fresh graduates are welcome to apply; prior experience in customer service, engagement, or administration will be an advantage.
Strong organizational, interpersonal, and communication skills.
Proficient in MS Office Suite; familiarity with CRM or billing tools is an advantage.
High level of discretion and professionalism in handling confidential matters.
Ability to multitask, prioritize effectively, and learn quickly in a fast-paced environment.
About ICF International Pte Ltd
Ship Building and Repair
FUTURE-READY MARINE INTERIOR TURNKEY SOLUTIONS SPECIALIST ICF Group aspires to become a robust and flexible organization that is able to support the ever-changing needs and requirements of our customers and their customers as society evolves across eras. ICF Group strives to stay true to our slogan Overview_We Build Your Dreams
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