Customer Engagement Executive

7 days ago


Geylang, Singapore ICF INTERNATIONAL PTE. LTD. Full time $4,000 - $4,500 per year

Location

EUNOS

Job Function

Communications, PR & Marketing

Employment Type

Full Time

Position Level

Senior executive

Education Level

Degree

Min Yrs of Work Experience

2 Years Of Experience

Salary Range

4,000 - 4,500

Number of Vacancies

1

Posted On

14 minutes ago

Expiring On

1 month

Job Description

Key Responsibilities

Customer Relationship & Engagement

Serve as a point of contact for customers, addressing inquiries, concerns, and feedback promptly and professionally.

Build positive customer relationships to support trust and long-term engagement.

Support marketing and sales teams in campaigns designed to improve customer participation and satisfaction.

Customer Experience & Billing

Assist in tracking and managing billing processes, ensuring accuracy, timely invoicing, and follow-up on outstanding payments.

Maintain proper documentation of contracts, service agreements, and customer records.

C-Suite Administrative Support

Coordinate meeting schedules, travel arrangements, and event logistics for senior leadership.

Assist in preparing briefing notes, agendas, and follow-up documentation for executive-level meetings.

Support communication flow between executives and internal teams to ensure timely updates and task completion.

Reporting & Insights

Maintain accurate records of customer interactions, billing, and engagement activities.

Support preparation of periodic reports on customer satisfaction, engagement levels, financial tracking, and operational support activities.

Job Requirement

Requirements & Qualifications

Diploma/Degree in Business, Marketing, Communications, or related field.

Fresh graduates are welcome to apply; prior experience in customer service, engagement, or administration will be an advantage.

Strong organizational, interpersonal, and communication skills.

Proficient in MS Office Suite; familiarity with CRM or billing tools is an advantage.

High level of discretion and professionalism in handling confidential matters.

Ability to multitask, prioritize effectively, and learn quickly in a fast-paced environment.

About ICF International Pte Ltd

Ship Building and Repair

FUTURE-READY MARINE INTERIOR TURNKEY SOLUTIONS SPECIALIST ICF Group aspires to become a robust and flexible organization that is able to support the ever-changing needs and requirements of our customers and their customers as society evolves across eras. ICF Group strives to stay true to our slogan Overview_We Build Your Dreams



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