Customer Service Executive

1 week ago

Geylang, Singapore Big Ass Fans Full time

We are looking for a Customer Service Executive who possesses **excellent communication ** skills since you will be speaking directly with customers. Also, you must have a **strong understanding of Big Ass Fans products and services** to address customer questions and liaise with Internal and external stakeholders. You should also have a pleasant attitude to **de-escalate potentially hostile customers and need to work in a fast-paced environment** also committed to contributing a positive impact on company social media review rating.

**Responsibilities**:

- **70% - **Handling Customer’s Enquiries/Issues/Complaints; Manage customer incoming phone calls and understanding customer’s needs and flow to achieve satisfaction.
- **30% - **Coordinate and responsible for end-to-end service and order management that includes service fulfilment, job scheduling, order processing, coordination with contractors, return and payment liaison with internal and external stakeholders.
- Explaining the best solution to solve the problem and take the extra mile to engage customers.
- Meet personal/customer service team KPI and call handling quotas.
- Contribute to team effort by accomplishing related results as needed
- Assist Operations Manager on how to develop lean mindset and lean oriented processes to improve efficiency/automation and standardize work and execution of lean oriented activities.

**Requirements**:

- Diploma holder or equivalent in a related field preferred.
- At least **3 years’ **experience as a customer Service Officer related role and basic technical background preferred.
- Solid experience and understanding of CRM practices and solutions (Salesforce / SAP preferred).
- Should possess a track record of longevity in their previous roles.
- Possesses excellent communication, process improvement, organization, and detail
- oriented approach to problem-solving skills.
- Able to multitask, handle high volume of enquiries/ orders, and able work under a fast
- paced environment.

**Job Types**: Full-time, Permanent

**Salary**: $3,000.00 - $3,500.00 per month

**Benefits**:

- Dental insurance
- Employee discount
- Food allowance
- Health insurance
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person
- Health insurance

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