Customer Service Specialist

12 hours ago


Bedok, Singapore WELBILT ASIA PACIFIC PRIVATE LIMITED Full time

3 years exp

**Roles & Responsibilities**

Job Responsibilities:

- Manage equipment order fulfillment process for all Welbilt Brands.
- Collaborate with regional sales VP and product and service directors to develop customer relationship with channel partners.
- Maintain high degree of customer satisfaction for channel partners located in Rest of Asia.
- Ensure that the sales order acknowledgement comply with approved pricing and terms and conditions of sales.
- Respond to channel partners request (equipment) for quotation.
- Ensure that customer PO pricing comply with approved pricing.
- Liaise with factory on the production lead time and shipping.
- Track orders status to ensure adherence to shipping date and update customer of changes.
- Communicate with channel partners on Welbilt updates - policy updates, product information, price list and service bulletins.
- Manage escalation from customers in the event of quality issue, damage in transit and short shipment
- Weekly review of backlog and shipping dates with inside sales located at factories for each Welbilt Brand.

Job Requirements:

- Experience with customer service module in ERP such as Oracle/SAP.
- Advance skills in MS Office tools such as Word, Excel and PowerPoint.
- Strong problem solving and analytical skills.
- Able to communicate in English & Mandarin in Written & Spoken.
- Ability to work after office hours for web-based meetings with Europe, USA and Canada factories located across different time zones
- Ability to manage and adjust to changes, and situations.
- Ability to function with minimum supervision in a fast-paced environment.
- Posses Diploma in Business Administration or Supply Chain Management

MANITOWOC FOODSERVICE ASIA PACIFIC PRIVATE LIMITED

In both of our segments - cranes and fodservice equipment - Manitowoc is the industry leader in the market share. product innovationnad product support services. As we grow in offerings and services, our goal is to continue expanding our reach around the world, providing innovative products, and exciting opportunities for those who want to join our team. If you think you are up to challenge, we'll offer you the chance to build your career in any one of our locations all over the world. Build your career and your future in Manitowoc



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