Senior/ Customer Service Associate

1 week ago

Bedok, Singapore Marken Full time

**Title**:
Customer Service Associate

**Job Purpose**:
To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues.

**Main Duties and Responsibilities**:

- To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
- Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
- Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
- Booking and processing booking requests within Marken’s internal database, generating and verifying shipping documentation where applicable.
- Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.
- Working all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
- Entering clinical trial sites into Marken’s internal database (where necessary).
- Preparing, verifying and distributing country specific project documentation.
- Filing and archiving where required.
- Attending customer meetings and teleconferences, when required.

**Requirements**:

- Skilled in use of Microsoft Suite (Excel, Word and Outlook)
- Knowledgeable with computers
- Thorough understanding of Aviation/Airline networks
- Excellent communication skills and ability to influence others
- Excellent problem solving and prioritization skills essential
- Flexibility in working hours required. Weekend coverage required in Customer Services in some cases

**Marken** is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.

**Moving Our World Forward by Delivering What Matters.**

**IND123

  • Customer Service Representative

    2 weeks ago

    Bedok, Singapore Videojet Full time

    Provide excellent customer service by attending to customer orders, requests, and complaints to ensure customer satisfaction and delight. - Respond to customers in a professional, prompt, and efficient manner by proactively providing updates and follow-ups through constant communications. - Resolve customer issues independently and in an efficient manner. -...

  • Customer Service Assistant

    2 weeks ago

    Bedok, Singapore Videojet Full time

    Process Orders from Order to Goods receipt. - Review and process/submit RMA on warranty validity period. - Where a credit note is required, obtain approval and document fully. - Accurately and efficiently enter distributor/subsidiary orders onto Oracle Cloud, sending Order Acknowledgment to distributor/subsidiary within 24-hour whenever needed. - Process...

  • Sales/customer Service Associate

    1 week ago

    Bedok, Singapore Boxpark Pte Ltd Full time

    **Responsibilities**: This job is important role in the overall customer experience by helping with sales, providing excellence customer service and good relationship management. - Provide pre-sales and after-sales support. - Give administrative support on customer registration and follow up - Prepare quotations, invoice generation and payment collection. -...

  • Engineer, Customer Support Services

    1 week ago

    Bedok, Singapore 1-Net Singapore Pte Ltd Full time

    COMPANY DESCRIPTION 1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities...

  • Customer Service Officer

    1 week ago

    Bedok, Singapore ITCAN Pte Ltd Full time

    _**Position Details**:_ **Role Name : Customer Service Officer (Customer Success)** **Location : Singapore** You will be responsible for handling users’ feedback and ensuring user satisfaction is consistently achieved. You will serve as a liaison between the company and its users, aiming to retain loyalty and trust by being an active listener and...

  • Customer Care Associate

    2 weeks ago

    Bedok New Town, Singapore World Marketing Group Pte Ltd Full time $36,000 - $66,000 per year

    World Marketing Group Pte Ltd is hiring a Full time Customer Care Associate role in Bedok, Singapore. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, AfternoonTuesday: Morning, AfternoonWednesday: Morning, AfternoonThursday: Morning, AfternoonFriday: Morning, AfternoonExpected salary: $3,000 - $3,700 per...

  • Customer Service and Marketing Executive

    2 weeks ago

    Bedok, Singapore Tom's Tyre Pte Ltd Full time

    You will be working together with our warm and passionate working environment in a team together. We are looking for individuals who are energetic and innovative to join the team! **Responsibilities**: - Responsible for handling and following up with customer enquiries and converting them into customers - In charge of direct marketing activities for the...

  • Customer Service Executive #67077

    1 week ago

    Bedok, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Trader of Semiconductor - Position Title**:Customer Service Executive**: - Working Location: East - Chai Chee Industrial Park (Nearest MRT: Bedok) - Working Hours: 5 days (Monday-Friday: 8 am-5.30 pm) - Salary Package**:Up to SGD 3500 + AWS + Variable Bonus + Transport allowance**: - Duration: Permanent **Key...

  • Customer Service Executive #67077

    1 week ago

    Bedok, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Trader of Semiconductor - Position Title**:Customer Service Executive**: - Working Location: East - Chai Chee Industrial Park (Nearest MRT: Bedok) - Working Hours: 5 days (Monday-Friday: 8 am-5.30 pm) - Salary Package**:Up to SGD 3500 + AWS + Variable Bonus + Transport allowance**: - Duration: Permanent **Key...

  • Customer Service Officer

    1 week ago

    Bedok, Singapore Certis CISCO Security Pte Ltd Full time

    Provide accurate and timely information on products and services - Manage and resolve customer enquiries and complaints within required service level agreements - Identify and escalate issues to supervisors or respective internal departments - Understand both internal and external customers, anticipating customer needs and giving a high priority to customer...