Customer Service Executive
11 hours ago
Duty and Responsibility
1. Adept in ecommerce customer service operations and conduct of activities, with at least 2 years of related experience, preferably B2B at a respectable ecommerce / related service provider.
2. Have participated teams in Customer Service and related functions, with a deep understanding of considerations and SOPs.
3. Able to understand business goals and execute relevant processes to increase efficiency.
4. Able to understand stakeholder needs and report issues accordingly.
5. Able to be a team player to enhance internal and external user touchpoints
The tasks to be carried out within this role are:
1. Handle day to day phone, web and app based enquiries to achieve business goals.
2. Monitor operations and report processes to increase efficiency, delivering higher service quality.
3. Maintain a high rate of customer enquiries handled with reasonable timeframe.
4. Interact with Business Units to uncover and understand Customer and Internal User painpoints, translating them into Change Requests and Enhancements for Product Leadership delivery.
5. Champion Customer Service knowledge, routinely update Business Units on new developments
In this role, you will learn about:
1. Business
2. Stakeholder Management
3. Organizational Needs
4. Team Building
5. Critical thinking.
You will be exposed to real life examples of:
1. Leadership
2. Management Skills
3. Generating Profits
4. Driving Revenue
5. Business expansion
**Qualifications**:
1. Diploma/Degree from a recognized institution in CS or relevant field or,
2. Substantial experience with proven results in relevant field
Plus Points
1. Zendesk and related CS tools.
2. Knowledge of CS knowledge base, macros and policy.
3. Experience in Tech Support.
4. Experience in Maritime Industry.
5. Experience in Operations (Tech Industry)
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