Business Process

3 days ago

Singapore D L RESOURCES PTE LTD Full time

**Employment Type**:6 Months Contract

**Location**:International Plaza, 10 Anson Road (Work from office)

**About the Role**:
We are seeking a dynamic and resourceful **Business Process & Automation Specialist**to streamline and enhance the operational workflows of our Human Resources operations segment for external staff outsourced to client companys You will work closely with our operations, recruitment, and development teams to analyze existing manual processes, implement automations, assist in the integration of internal systems, and support digital transformation initiatives across the business.

**Key Responsibilities**:
**Business Process Review & Redesign**:

- Analyze workflows across **recruitment, onboarding, payroll, billing, compliance, and client servicing**:

- Identify bottlenecks, inefficiencies, and opportunities for **digitalization and automation**:

- Redesign and document optimized processes using SOPs, flowcharts, or process maps

**Automation & Workflow Development**:

- Automate manual HR or operations processes such as **timesheet collection**, data entry, and reporting using **Python**, **Excel macros**, or other scripting tools
- Build low-code/no-code automation workflows using **Zapier**, **Power Automate**, or **RPA tools**like **UiPath**or **Blue Prism**

**System Integration & Optimization**:

- Understand current use of **Infotech (HRMS/Payroll)**and **Ceipal (ATS)**and align them with business processes
- Work with internal teams or vendors to integrate systems, improve reporting, and eliminate data silos
- Support the **setup, customization, and onboarding**of newly acquired software such as:
**Invoicing & billing systems**

**Digital Transformation Support**:

- Collaborate with in-house developers or marketing teams on **digital projects**(e.g., website design enhancements, client portals)
- Offer technical guidance or testing support on ongoing **digitalization initiatives**

**Stakeholder Engagement & Enablement**:

- Liaise with internal teams to gather automation needs and improvement feedback
- Provide basic training and documentation for tools and processes deployed

**Monitoring & Documentation**:

- Maintain technical documentation for scripts, workflows, and process changes
- Monitor automated systems for errors or performance issues and update scripts/workflows as needed

**Requirements**:

- Hands-on experience in **business process improvement**and **automation**, preferably in the staffing, HR, or professional services sector
- Proficiency in **Python scripting**, **Excel macros**, or similar automation tools
- Familiar with **Zapier**, **Power Automate**, or **RPA platforms**(e.g., **UiPath**, **Blue Prism**)
- Experience with system setup and integration, especially in **Microsoft 365**, **HRMS (Human Resource Management Systems)**, **ATS**, or billing platforms
- Strong problem-solving skills and attention to detail
- Good communication and ability to work cross-functionally

**Nice to Have**:

- Prior experience in **contract staffing / Manpower outsourcing operations & processes**:

- Familiarity with **Infotech HRMS**and **Ceipal ATS**:

- Understanding of **website design tools**, content management systems (CMS), or APIs
- Experience supporting IT rollouts or cross-departmental digital initiatives

**About us**:

- D L Resources Pte Ltd is a leading provider of IT Professional Services & Banking outsourced staffing solutions, serving a diverse portfolio of clients across various industries including Financial Services Institutions, Banks & MNCs._

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