Call Centre Representative

1 day ago

Singapore U3 InfoTech Pte Ltd Full time

To consistently meet the customer centre targets set (KPIs) without compromising quality of service delivery
- To ensure accuracy and complaint for all customers’ requests
- To successfully cross-buy the bank products and services
- To adhere to professionals standards of behaviour and conduct in dealing with customers and fellow CSOs.
- Flexibility in work deployment when business need arise
- Support and protect Client brand by creating positive discussions in the social medica community and to ensure message consistency across the different online platforms
- Good to be Tech Savy
- Able to work in staggered / Rotational shifts

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: $2,500.00 - $4,000.00 per month

**Benefits**:

- Additional leave
- Employee assistance programme
- Flexible schedule
- Health insurance
- Parental leave
- Professional development

Schedule:

- Day shift
- Early shift
- Flexible hours
- Late shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Call center: 1 year (preferred)
- bank: 1 year (preferred)
- Customer support: 1 year (preferred)
- outbound call: 1 year (preferred)

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