Manager (Hard Services)

**THIS IS A 2-YEARS RENEWABLE / CONVERTIBLE CONTRACT ROLE**

**Job Summary**:
Singapore Discovery Centre is seeking a Manager (Hard Services) to oversee the building’s infrastructure, ensuring it remains safe, efficient, and well-maintained to support the smooth operation of the Centre. As the backbone of the facility, this role oversees all M&E, civil, and building systems, providing a stable foundation for all other services to function effectively. This leadership position drives internal teams and contractors to uphold system performance and safety standards, while also spearheading the transition to Integrated Facilities Management and Building Information Modelling (BIM) / Digital Twin.

**Key Responsibilities**:
**1. Strategic & Operational Leadership**
- Lead and manage all hard services, including M&E, ACMV, plumbing, fire protection, civil, and infrastructure systems.
- Develop and implement long-term maintenance and capital upgrade strategies to progressively uplift ageing infrastructure.
- Ensure operational continuity via robust preventive and corrective maintenance plans tailored for older building systems with full compliance to statutory codes, fire safety, and engineering best practices.
- Establish and enforce operational protocols that enhance reliability, safety, and readiness of all core engineering systems.

**2. Technical Oversight**
- Lead adoption of Building Information Modelling (BIM) and digital asset tools to streamline maintenance planning and system integration.
- Oversee statutory inspections, testing, and audits (e.g., fire safety, structural), and ensure timely submission of compliance reports.
- Monitor and verify timely execution of maintenance works, cyclical repairs, and ad hoc projects according to the approved maintenance plan.
- Lead the response for emergency repairs and system breakdowns, providing hands-on technical guidance where necessary.

**3. Contractor Management & Facilities Maintenance**
- Supervise internal operational teams to focus on managing systems safely and efficiently including managing vendor performance, SLAs, and service contracts while transiting to Integrated Facilities Management operation.
- Prepare and procure term service contracts to provide maintenance or repair works during this transition phase.
- Monitor and track asset performance, maintenance efficiency, providing engineering insights to drive business case proposals for CAPEX upgrades or system replacements.

**4. Innovation & Sustainability**
- Drive progressive upgrading of outdated systems through adoption of smart building solutions, IoT-based monitoring, and automation.
- Lead initiatives to enhance energy efficiency, water usage, and system resilience, aligning operations with sustainability targets.
- Stay current with industry trends to integrate future-ready engineering solutions and improve long-term asset performance.

**5. Safety, Emergency & Incident Management**
- Lead the development and implementation of emergency response protocols and business continuity plans for all assets and systems.
- Oversee safety across front-of-house public areas, back-of-house operations, and contractor work zones.
- Coordinate closely with internal operational units during incidents, drills, and evacuation exercises.
- Conduct regular safety briefings, site inspections, and onboarding inductions for all personnel, including part-timers and interns.
- Represent the SDC team on Workplace Safety and Health (WSH) committee and manage CERT training requirements and compliance.
- Ensure timely submission and adherence to risk assessments, oversee Permit-to-Work (PTW) processes, and lead incident investigations where necessary. Continuously review and improve emergency response capabilities based on incident learnings and evolving risks.

**6. Budgeting and Reporting**
- Prepare and manage annual budgets for Centre operations and capital improvements.
- Monitor KPIs and present quarterly reports on system failures.
- Lead root cause analyses for identified failures and perform necessary recovery.

**Qualifications & Experience**:

- Bachelor’s Degree in Mechanical Engineering or equivalent.
- Minimum 8 years of relevant work experience in managing commercial, hospitality, attraction or mixed building developments.
- Minimum 3 years in managerial role managing hard services.
- Strong working knowledge of statutory codes and regulations. Familiar with statutory requirements on building services, facility operations, maintenance, and safety - such as smart building, green building practice, and energy management framework.
- Strong working knowledge of BIM, CMMS platform, digital asset management, smart building systems.
- Lead in crisis management planning, building audits, fire drills, and emergency protocols.
- Familiar with government procurement system and contract management
- Resilient to project complexities, demands, ensuring that all strategic and tactical objectives are met and fulfil