Hard Services Lead

JLL supports the Whole You, personally and professionally.
Hard Services Lead
Work Dynamics - Integrated Facilities Management
The Hard Services Lead is responsible for leading the team in forging a lasting, open, and collaborative relationship with clients through the delivery of a unique and authentic experience across two or more client sites.
Provide and manage a comprehensive and consistent range of services across the campus with a focus on continuous improvement, operational excellence, safety, and compliance. Create an interesting and impactful client engagement strategy. Build a community of ambassadors and workplace support team to deliver timely and consistent Workplace experience soft services & workplace operations technical services. Develop client support and feedback initiatives and lead regular meetings with stakeholders to enhance relationships.
JLL is currently reshaping our workplace property service delivery and this role plays a key part in supporting the operational team on the account to deliver services that provide leading edge facilities and workplace services that align to JLL’s “The Future of Work” methodology.
Transforming to the Workplace Team of the future
Introduce technology and digital platforms to enable Workplace team to be mobile and present on the occupant floors
Develop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile
Facilities Operations
Manage & oversee Hard Services as part of the scope delivered
Implement a Preventive and Planned Maintenance programme to minimise maintenance, repair, and replacement costs together with minimising the risk of equipment failure.
Ensure all technology platform are working as per its intent purpose and analytics are carried on a timely manner to ensure proactive response.
Review operational SOP’s & propose / make changes as part f continuous improvement
Manage minor projects / Churn in the office
Able to liaise with any local / government agencies as part of operations
Able to liaise with Landlord on lease management and contractual services delivered
Team Management
Team player, motivational leader, work across business unit to establish a collaborative environment.
Identify area of development for his /her staff
Drive the campus team to meet all key performance indicators as set out in the Account plan & SLA.
Actively encourage an environment that drive teamwork, co-operation & performance excellence
Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics
Ensure the team is well trained on all facilities policies, procedures, and systems
Reporting
Ensure the monthly performance report is generated to meet SLA standards.
Review monthly financial reports including the preparation of accruals and variance analysis
Experience
A Diploma in related field and work experience of five to eight (5-8) years, five (5) of which should be related to all aspects of workplace (FM) delivery at account level.
Excellent time management and communication skills.
Sales skills and ability to build productive business relationships
Ability to manage multiple projects independently
Comprehension of M&E services to ensure services are managed, although technical qualification / background is not mandatory
One or more globally/regionally recognized certifications in Facility management, PMP, Health and Safety, Human Experience, etc., would be an asset.
MS Office proficiency
Task Skills
M&E management
Project management
Planning and organizing
Customer relationship management
Personal Skills
Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
Confident, friendly & engaging
Strong drive and persistence to achieve results
Creative thinking with an open mind that is balanced by a strong sense of realism and practicality
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’r