Spa Operations Manager
1 week ago
**Main Duties and Responsibilities**:
- Overseeing the main operations of the company
- Attending to customers’ complaints
- Providing dispute resolution to the staff when required
- Coordinating training for therapists.
- Fulfils all scheduled theory and practical training requirements.
- Assists to handle phone, walk-in providing adequate spa information to guests when required
- Performs guest spa booking promptly and accurately when required
- Provides warm welcome to guests and fond farewell to guests when required
- Assists in the opening and closing duties at the front desk when necessary when required
- Makes sure all information and personal data provided by guests are kept strictly confidential.
- Maintains all spa treatment equipments to the Health and Safety standards.
- Ensures that the towel and linen is adequately replenished for the day and stored as per Standard Operating Procedure.
- Ensures the general cleanliness of the massage chairs, pantry & public area.
- Ensures the cleanliness of spa is maintained at all times
**Working Location**:
**Working Hour**:
- 8 - 12 hours per day (To be discussed during interview)
- 6 days work week (Including Weekends)
**Salary**:
- Commission based ($6000- $8500 or more)
**Requirements**:
- Minimally a Diploma qualification
- Singapore Massage Certificate (advantage)
- Experience in providing massage services (advantage)
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