Spa Manager

4 days ago


Singapore HIHI LOVE BEAUTY AND SPA GROUP PTE. LTD. Full time

Responsible for the implementation of policies, operating procedures, and upholding rules and regulations for all Spa staffs to include commissioned therapists, hourly staff, and leadership members
- Conduct payroll, employee schedules, Spa & Salon product and retail orders and maintain time keeping forms for all spa and salon
- Oversee talent development of staff and leadership members, including interviewing, training, performance evaluations, coaching and disciplinary action
- Ensure efficient daily operations of Spa center safety, staff engagement, and alignment with operational procedures, and performance standards
- Manage and monitor operational budget and Profit & Loss review ensuring favorable outcomes through efficient, cost-effective daily operation; including labor management, supervision of all aspects of services and inventory control
- Identify and proactively resolve Spa operational areas of opportunity, inefficiencies or concerns
- Maintain employee files, and ensure licenses and certifications are current
- Keep the Director informed on all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions
- Maintain all departmental assets including equipment repairs and maintenance and ensures all departmental areas are maintained, clean, and organized
- Resolves all problematic occurrences including guest complaints, emergency situations, employee concerns, and payment discrepancies
- Ensure timely and professional resolution of any guest related challenges and/or concerns, and maintain efficient staffing and supply levels needed to provide superior service and maximize all revenue opportunities
- Perform other job-related duties as requested
- Is knowledgeable in Spa services and has a passion for wellness, and selfcare
- Has a flexible schedule and ability to work various shifts possibly including weekends and holidays
- Speak Vietnamese is an advantage


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